Customer Service Nursing Assistant

CAREER GOAL

Angela Wells

*************@*****.***

To secure employment in the administrative field so that I may develop and to yield benchmarking results.

PROFESSIONAL SKILLS

Business Environment Comprehension:

●Applied understanding of management concerns in business such as the environment of customer care, performance improvement, risk assessment, and managing diverse workforces.

●Knowledge of common legal and practical problems facing customers, their families, the economy, and society within the industry.

●Familiar with the principles of analysis, design evaluation, selection acquisition, and utilization of information systems within the organization.

Analytical

●Highly analytical thinking with demonstrated talent for identifying scrutinizing, improving and restructuring complex work processes.

●Ability to view problems from a different perspective and find alternative solutions.

●Knowledgeably aware of subjectivity and objectivity.

Problem Solving;

●Apply deductive reasoning and make independent decisions to resolve issues.

●Compartmentalize problems in order to solve them more effectively. Innovative thinking.

●Provide training on conflict resolution.

Customer Service

●Knowledge of principles and processes for providing customer services and personal services.

●Expertise in customer needs assessment and meeting quality standards for services.

●Skilled in the evaluation of customer satisfaction.

Communication

●Proficient at written and oral comprehension and expression.

●Adept at diffusing confrontational situations, and resolving them appropriately.

●Strong social perceptiveness through working with diverse variety of people.

Technical

●Microsoft Office: Word, Excel, PowerPoint, Access

●Operating Systems : Windows XP, Windows 7, Windows Vista, Mac OS

●Internet Explorer

●Type 48 WPM

EDUCATION

Bachelor‘s of Arts in Business Administration Graduated: 11/2011 American InterContinental University Schaumburg, IL

●Concentration: Healthcare Management

Associates Of Arts in Business Administration Graduated: 11/2013

Masters of Education

NorthCentral University

●Concentration:Curriculum & Teaching Graduated

●Concentration: Curriculum & Instruction ( AIU, 36 hours)

Nursing Assistant Certification Certified: 1994

E.T.C. Schools of Nursing Waylern, GA

EMPLOYMENT HISTORY

Self Employed

Independent Contractor 2011-2017

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