Hailey Hall

#readytowork

Cedar Rapids, IA *****

adrvju@r.postjobfree.com

+1-319-***-****

I have years of experience in both customer service, telesales, management, inventory, finance, taxes, bartending, serving, etc. I love learning new things and bringing things that I have learned and know to help make a better, more efficient, and overall great place to work. I'm outgoing, detail oriented, self motivated, and always push to do my best and make sure that I have resolved any issues, make sure that I go above and beyond what my job description is. Work Experience

CSR - Customer Service Representative

REFERRAL, SAFELITE - Remote

May 2022 to July 2022

Assist Insurance customers with filing claims for the auto glass damage. Making the claims process smoother for the customer.

• Greeted customers

• Booked appointments for clients

• Worked in the inbound call center

• Resolved customer issues

Taxpayer support Business

TaxAct - Cedar Rapids, IA

January 2022 to April 2022

Have done both account/technical support as well as business support with TaxAct this year. Sales Representative

MCI MASS MARKETS- GM OnStar - Iowa City, IA

May 2021 to December 2021

Outbound Sales for GM OnStar

• Sold MOP Sales

• Made outbound calls to prospective customers

• Provided outstanding customer service

• Answered product and service related questions

• Identified sales opportunities and acted on leads Bartender

WAHLBURGERS - Cedar Rapids, IA

July 2020 to November 2021

Make amazing drinks, some that you can only get at Wahlburgers. Let customers know about the amazing food you can only get at Wahlburgers, and providing a safe clean, and allergen safe place.

• Worked in a fast paced environment

• Prepped bartender

• Worked lunch and dinner shift

• Served alcoholic beverages, mixed drinks and food

• waited and bussed tables

Taxpayer Support Business

TaxACT - Cedar Rapids, IA

February 2021 to May 2021

Assisting customers with their taxes, helping guide them through TaxAct system. Business Support as well as cross training on our efile support team did both and inbound and outbound support Bartender/Server

Odie's Bar and Grill - Ely, IA

March 2020 to July 2020

Made drinks, served food, took orders, maintained a clean and safe environment for both customers and staff. Handled cash, used POS system, provided excellent customer service. Burger King Team Member

Burger King - Cedar Rapids, IA

April 2020 to June 2020

Handled cash, taking orders, expediting food. Was front crew member. Bartender

Just Jules - Cedar Rapids, IA

April 2018 to July 2018

Served drinks, waited on customers for food and drinks, completed food orders, and served drinks. While maintain a clean and safe bar. Had to clean and maintain kitchen as well as the bar, also interacting with customers, checking ID's, making sure that the customers needs were met. Kept track of inventory, paid out events, kept track of drink orders, used POS system for sales. Tax Preparer Specialist

TaxAct - Cedar Rapids, IA

December 2017 to February 2018

• Assisted customers with tax related questions.

• Helped walk customers through the tax software.

• Helped answer questions about new tax laws, helped guide them to the IRS website.

• Helped customers with tax software.

• Studied and reviewed tax laws, for individual, as well as business tax laws. Cashier/Gas Station Attendant

KwikShop - Cedar Rapids, IA

November 2017 to February 2018

Inventory, truck, stocking, rotating stock, making sure store was organized and maintained. • Lost Manager shortly after I started, so I started making the schedule, working overtime, ordering truck, making sure inventory was put away, helped with the reports being sent to corporate. • Enforced tobacco and liquor laws, checked id's, helped the assistant managers with the daily manager tasks.

• Handled cash, counting down drawer, doing drop, and deposit. Education

Associates in Business Administration/Marketing

Argosy University - Phoenix, AZ

May 2013 to February 2016

High school diploma

Lisbon Community School - Lisbon, IA

August 2006 to May 2010

Skills

• Microsoft Office (10+ years), Microsoft Excel (6 years), Microsoft PowerPoint (10+ years), Data Entry

(2 years), Customer Service (10+ years), Word (10+ years), Windows (9 years)

• Bartending

• Busser

• POS (10+ years)

• Tax Experience (10+ years)

• Time Management (10+ years)

• Inventory Management (2 years)

• Schedule Management (2 years)

• Training (2 years)

• Sales Experience (10+ years)

• Conflict Management (2 years)

• Office Management

• Marketing (5 years)

• Budgeting (8 years)

• Microsoft Outlook (10+ years)

• Payroll

• Host/Hostess

• Customer Service (10+ years)

• Serving Experience (5 years)

• Project Management

• Event Planning (5 years)

• Events Management

• Food Safety (5 years)

• Live chat (5 years)

• English

• Typing

• Microsoft Office (10+ years)

• Microsoft Access (5 years)

• Microsoft Excel (10+ years)

• Computer literacy (10+ years)

• Microsoft Word (10+ years)

• Sales (10+ years)

• QuickBooks

• Recruiting

• Presentation Skills

• Social Media Management

• Management

• Accounting

• iOS

• Mac OS

• Software troubleshooting

• Customer support (10+ years)

• Technical support

• Content creation

• Help desk

• Agile

• Digital Marketing

• SQL

• Operating Systems

• Android

• Computer Networking

• MySQL

• AWS

• Restaurant experience

• Data entry

• Java

• Direct sales

• WordPress

• Outbound Sales

• Workday (6 years)

• Word processing

• Communication skills

• Writing skills

Links

http://www.linkedin.com/in/hailey-hall91

Assessments

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Call center customer service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Bartending — Proficient

July 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Food safety — Highly Proficient

July 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient December 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient

Supervisory skills: Interpersonal skills — Proficient December 2020

Fostering a collaborative environment and conducting difficult conversations Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2021

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient

Written communication — Proficient

February 2021

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Call center customer service — Expert

February 2021

Applying customer service skills in a call center setting Full results: Expert

Sales skills — Proficient

December 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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