Front Desk Customer Service
Resume:
LYNN LOECHELT BROUSSARD
BATON ROUGE, LA 70808
adrvhy@r.postjobfree.com
SUMMARY
Reliable with strong customer service and leadership skills. Successful at multitasking and time management. Loyal employee committed to supporting administration to contribute to company growth.
SKILLS
Organization and Efficiency Courteous and Professional
Multi-Line Telephone Skills Customer Complaint Resolution
Business Operations Understanding Reliable and Punctual
Multitasking and Prioritization Positive Attitude and Energetic
Customer Service Visitor and Customer Relations
Inventory Management Appointment Scheduling
EXPERIENCE
Receptionist
Baton Rouge, LA.
Helouin Veterinary Hospital – May 2020 to September 2021
Scheduled and confirmed appointments
Answered and directed incoming calls using multi-line telephone system
Provided administrative support to team members by making copies, sending faxes, and organizing documents
Maintained daily calendars, set appointments with clients, and planned daily office events
Welcomed patrons to the front desk and engaged in friendly conversation while conducting check-in process
Sorted incoming mail and distributed it to appropriate personnel
Handled payment processing - provided customers with bill and receipt
General Manager
Baton Rouge, LA.
Pharoah’s Inc. – October 1982 – November 2014
In charge of hiring and dismissing of employees
Developed employee handbook, detailed job descriptions, and workflow plans to formalize operational systems and procedures
Tracked inventory daily to maintain minimal loss potential
Issued all employee schedules
Managed all employee files and licenses
In charge of ordering and receiving all supplies and inventory
Held monthly employee meetings to improve productivity and staff morale
Directed safety operations and maintained clean work environment to adhere to FDA and OHSA requirements
Maintained and updated POS systems as needed
Assisted with company marketing promotions
EDUCATION
Robert E. Lee High School, Baton Rouge, LA – HS Diploma
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