Loan Processor Scrum Master

Fnu JACQUELINE ENGWARI

Enthusiastic Professional Scrum Master and SAFe Agilist, with experience and extensive education in agile practices and software development. Excellent timekeeping and communication skills and a proven track record of working in successful and cross-functional software development teams within multiple domain such as Telecommunication, Financial and Healthcare domains.

CORE COMPETENCIES

Kanban framework

Scrum methodologies

Waterfall

SAFe Agile

Continuous Integration / Delivery

Product / Project Management

Risk mitigation and Management

Test-driven programming

Prioritizing / Multitasking

Communication / Documentation Skills

Software Development Lifecycle

Continuous Quality

PROFESSIONAL EXPERIENCE

UNITED HEALTH GROUP

Minneapolis MN

DECEMBER 2019 - PRESENT

Experience in coaching and leading multiple scrum teams consisting of geographically distributed team members to build better software and achieve faster time to market by applying Agile Methodologies.

Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams.

Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes; lead the team effort towards continuous improvement.

Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines

Use Azure DevOps to provide a platform solution deployment in a pipeline that allows continuous integration and deployment.

Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable

Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task.

Work with product owner to define project scope and objectives.

Coordinate all scrum ceremonies including sprint planning, daily standups, sprint retrospectives, sprint demos, story grooming and release planning.

Use key scrum metrics (burndown charts, velocity) to help deliver committed work.

Manage sprint backlog items and tasks.

Manage all scrum boards (physical or virtual)

Use Kanban to improve team velocity

Remove obstacles for developers and testers

Use Service Now for service orientation towards the tasks, activities and processes, real time analysis and reporting and operational tracking.

Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.

Use Rally to track my projects progress iteratively, assign stories to iterations, split stories to tasks, tag defects to stories and monitor my team progress.

US BANK AUSTIN TEXAS

AUGUST 2017 – AUGUST 2019

SCRUM MASTER

Play a key team member role in the delivery of complex technology and business solutions. Champion and embody the Scrum way-of-life across the development teams.

Encourage and support iterative and collaborative development - favoring people over process. Own, advocate, and teach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve.

Organize and facilitate daily scrum, sprint planning, sprint reviews, retrospectives and release planning.

Monitor sprint progress through Jira and work with team to adjust tasks as needed; use Jira for bugs reporting, tracking and defect management.

Experience administering Jira Agile, Jira and confluence.

Promote creation and adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting. Guiding and coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to meet program objectives

Protect the team from outside interference, removing impediments, and ensure that the work is delivered as a team.

Act as advisor or ad-hoc coach to those new to agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning).

Ensuring acceptance criteria were agreed upon and stories were ready for sizing.

Ensuring team efficiency, motivates my team, spins, and argues for changes that will ensure quality and timeliness.

Use Azure DevOps to provide a platform solution deployment in a pipeline that allows continuous integration and deployment.

Proactively manage the implementation of projects throughout their lifecycle by ensuring the appropriate methodologies are employed.

HORNE LLP Austin TX

APRIL 2016– JULY 2017

LOAN PROCESSOR

Analyzes documentation such as credit, income, assets, and appraisals to make sound decisions based on this analysis by using an internal checklist

Analyzes loan applications to identify any risk issues and/or potential misrepresentation.

Reviews documentation and ensures documents are properly classified and organized

Makes quality decisions while maintaining Company turn-time expectations.

Have the ability to rework loans to new terms, and identify additional conditions as needed.

Must be able to provide quick and accurate answers on multiple loan project guidelines

Engages specific strategies (e.g., determines appropriate individuals to resolve escalated customer issues, etc.) to resolve customer questions and concerns

Continually reviews Loan Processor environment, and suggests improvement opportunities to management

Acts as a recognized subject matter expert within the Company and partners with management on mortgage underwriting-related issues by providing analytical support, and counseling advice for their functional areas and solutions.

Assists in identifying, recommending and / or negotiating alternative loan requirements.

EDUCATION

Bachelor’s Degree Computer Sciences BUEA-UNIVERSITY CAMEROON (WEST-AFRICA).

CERTIFICATION

Professional Scrum Master 1

SAFe Agile certified

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Jira, Rally, TFS, Jira Align, Version one, Visual Studio Confluence Board

Development Management

Remedy, Service Now

Azure DevOps

Incident Management

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