Customer Service Assistant Store

P R O F I L E

Extremely motivated to constantly develop my skills and grow

professionally. I am confident in my ability to be able to handle and adapt to challenges

BRANCH MANAGER

Foshini Group Aug 2008 - Current

To ensure that the branch are managed effectively as per code of practice and are profitable.

Ensure customers service are maintained and long lasting relationships are build.

Creating a healthy working environment for employees. Liaise with Regional Manager regarding consultant and branch performance

Ensure that reports are analyzed and discussed with consultants Perform service observations

Ensure availability of resources to serve clients

Daily staff meetings

Assist consultants to achieve contracted targets

Ensure branch achieved all key performance indicators Responsible for Management Reports

Fully accountable for onboarding and training of staff Develop all direct reporting staff

Ensure on the job takes place where gaps are identified Compilation and maintenance of leave roster

Ensure proper handover in absence of management

Monthly employee performance discussion

Ensure that attendance registers are signed and filled Followed resignation and appointment procedure

Followed recruitment procedure

Disciplinary actions

Performance management of all staff

Manage own performance

CONSULTANT, FLOOR MANAGER, ASSISTANT STORE MANAGER Foschini Group June 2002 - Aug 2008

Assist customers

Stock take

Sales

Delivered customer service

Adhered to company policies and procedures

NICOLENE ODETTE

HENRY

P R O F E S S I O N A L S K I L L S

Report Analyzing

Administration

Human Resources

Monitoring Expenditures

Planning

P E R S O N A L S K I L L S

Strong communication, managerial,

financial management and negotiation

skills

Excellent logical and analytical skills

Focused, committed, hard working and

loyal

Self driven to work as a person and

posses strong teamwork philosophy

Eager to learn new things and a fast

learner

Easily adapt to change

E X P E R I E N C E

E D U C A T I O N

B R A N C H M A N A G E R

C O N T A C T

E-mail:

************@*****.***

(Cell) : 074-***-****

R E F E R E N C E S

Area Manager

Foschini Group

(C): 063-***-****

MRS SERINA FERNANDES

1 . N A T I O N A L C E R T I F I C A T E I N WHOLESALE A N D R E T A I L G E N E R I C M A N A G E M E N T

2 . N Q F L E V E L 5 E X C E L L

3 . M A T R I C ( G R A D E 1 2 )

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