Medical Billing Customer Service

LF Laura Fagans

Augusta, GA ***** 803-***-****

adrvbe@r.postjobfree.com

PROFESSIONAL

SUMMARY

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Results-oriented Assistant Store Manager offering 7 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.

ACCOMPLISHMENTS Certificate in money managing, certificate in Warehouse safety and Protocols SKILLS Budget Preparation

Grounds and Facility Inspection

Contract Negotiation

Complaints Investigation

WORK HISTORY CARETAKER 03/2017 to CURRENT

Scruggs Augusta, GA

Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention. Reported and recorded observations and results of treatments, tests, procedures and specimens to facilitate care plan.

CAREGIVER 08/2019 to 01/2021

Jimmy Young Augusta, GA

Helped clients manage money, pay bills and shop for groceries or personal items.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

CUSTOMER SERVICE ASSOCIATE 01/2013 to 06/2016

McDonald's Columbia, SC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Developed and actualized customer service initiatives to decrease wait times.

ASSISTANT STORE MANAGER 05/2010 to 06/2013

HotSpot New Ellenton, SC

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Rotated merchandise and displays to feature new products and promotions.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

MACHINE OPERATOR 11/2008 to 09/2010

GMT Global Material Tech Aiken, SC

Manually set up machinery, lathes and grinders.

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems. Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Followed tooling instructions and product specifications to determine and implement operational sequences.

Made sure that steam pipes and soap was hot to go on soap pads INBOUND OUTBOUND CALL CENTER 01/2010 to 06/2010

Seasonal Call Center Columbia, SC

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Collaborated with [Job title]s and [Job title]s to correct mistakes, track shipments and handle damage claims.

Engaged in learning and development opportunities to promote continued performance improvement.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. EDUCATION Associate of Science Medical Billing And Coding EXPECTED IN 08/2022 Stratford University, Falls Church, VA

GED 06/1996

South Aiken High School, Aiken, SC

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