Data Entry Customer Service
Resume:
Rose Cadle
New York, NY
***********@*****.***
To obtain a position within a company as a team player in a people-oriented organization, where I can maximize my customer service experience in a challenging environment to achieve customer satisfaction as well as corporate goals.
Authorized to work in the US for any employer
Work Experience
Medicaid Service Coordinator
Maximus/NEW YORK MEDICAID CHOICE - New York, NY
August 2021 to May 2022
• Handles a large quantity of outbound calls on a daily basis.
• Work with consumers to meet and achieve program goals and maintain program services and eligibility.
• Exhibit considerable programmatic knowledge and assist clients in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
• Maintain accurate and timely case notes on all client contacts and document activities. Customer Service Representative
Manpower Group/Maximus COVID-19 Vaccine Hotline (Remote) - New York, NY January 2021 to August 2021
• Responsible for handling a large quantity of inbound calls on a daily basis
• Performed data entry for customer information
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Answered general questions
• Assisted customers with a warm and professional attitude Control Center Operator
ISS Facility Services - Queens, NY
May 2019 to July 2020
• Responsible for a heavy volume of Inbound calls in a call center setting dealing with maintenance issues within the airport.
• Responsible for Fire Safety panels and alarms.
• Responsible for data entry on all service requests. Office Manager
B&B Properties - New York, NY
March 2014 to January 2018
• Oversaw daily office operations for employees.
• General office duties such as; answering phones, filing, faxing, data entry etc.
• Prepared and distributed payroll for employees and direct reports.
• Responsible for cross-training employees for telemarking cold calling.
• Responsible for data entry onto a processing software.
• Dealing with correspondence, complaints and queries.
• Organizing meetings and managing databases.
• Supervising and monitoring work loads of administrative staff. Intake Coordinator
Step 2 Success Recovery Center - Brooklyn, NY
May 2011 to January 2013
• Conducted competency-based, interactive interviews to identify clients needs.
• Assessed clients on their progress and future recommendations.
• Referred families to shelters, educational programs, outpatient programs and legal resources. Education
Matriculating Bachelor’s Degree in Addiction Studies SUNY Empire State College - Saratoga Springs, NY
August 2021 to Present
General Equivalency Diploma
Dutchess Community College - Poughkeepsie, NY
2011 to 2012
Skills
• Microsoft office suite, Excel, PowerPoint, Word, Outlook etc. (10+ years)
• Knowledge of medical terminology (4 years)
• Front Office
• Receptionist
• Typing
• Data Entry
• 10 Key Data Entry
• Administrative Experience
• Clerical Experience
• Office Management
• Customer service
• Computer skills
• Databases
• Case Management
Additional Information
I also worked at HSBC Bank for three years as a bank teller back in 2000 - 2003
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