Freda Edmond Post Office Box ***** ~ Shreveport, Louisiana 71149 ~ 318-***-**** ~ adrv7u@r.postjobfree.com

CAREER FOCUS: Administrative Assistant/Receptionist/Customer Service Representative

QUALIFICATIONS: Supervisory experience in Customer Relations and Personnel Administration,

Excellent performance and attendance record with a proven record of completing all assigned tasks.

Skilled at problem resolution in fast-paced environment,

Excellent and effective background in organizational and interpersonal communication skills; excel in assuring that customer needs are met and satisfactory answers to problems and questions are provided,

Developed and operated computerized complaint tracking and reporting system,

Practiced effective time management and team player,

Excellent computer skills including, PC, MAC, Windows, (Microsoft Word, Excel, Outlook, Access, Publisher, and PowerPoint), Lotus 1-2-3, Fox Pro 2.5, Print Master, Harvard Graphics, Print Shop Deluxe, Professional Write, and Group Wise.

ACHIEVEMENTS: Mediation and Arbitration in Customer Disputes and Win-Win Negotiation

The Role of Customer Relations in Sales

Notary Public

Paralegal

Computer Operations and Programming

Organizing, Controlling, and Managing Accounts Payable

First Line Leadership Workshop

Supervisory Management Course

Modern Army Recordkeeping System

Administrative Specialist School

WORK HISTORY:

09/2011 – Present Calvary Baptist Church Shreveport, LA

Administrative Assistant/Server

03/2011 – 09/2011 Well Necessities/Vital Sleep Shreveport, LA

Intake Coordinator/Administrative Assistant

12/2008 – 03/2011 Teleperformance Shreveport, LA

Technical Support/Billing/Training

05/1995 – 09/2008 KMC Telecom Shreveport, LA

Customer Service Representative/Customer Service Liaison/

Complaint Coordinator

03/1985 – 11/1995 United States Army Reserve Bossier City, LA

Personnel Administrative Supervisor/Unit Administrator

EDUCATION:

09/2011 – 03/2013 Capital Area Technical College Baton Rouge, LA

Associate of Science – Business Office Technology/Accounting

06/1981 – 11/1982 Delta Business College Lafayette, LA

Associate of Science – Executive Legal Administrative Assistant/Accounting

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