Order Manager Service Representative
Resume:
Ashley Tolan
Memphis, TN *****
***********@*****.***
OBJECTIVE
Seeking a position as an Customer Service Representative/Hospital Lead utilizing customer satisfaction, clerical abilities, driven with strong time management contributing to the company success to ensure the customers’ needs are met.
EDUCATION
Concorde Career College
Pharmacy Technician - Diploma January 2015 - October 2015
Anthem Career College
Medical Billing and Coding Technician - Diploma June 2012 - July 2013
Mitchell High School - Diploma August 2005 - May 2009
EMPLOYMENT EXPERIENCE
XPO Logistics – Memphis, TN November 2018 – Current
Customer Service Representative – Promotion
●Demonstrating excellent administrative, organization, and time management skills
●Ensure timely escalation of critical issues and report discrepancies
●Showcasing strong attention to detail while gathering, filing, and distributing numerous of documents
●Maintain accuracy data entry using database software such as SAP, Order Manager, Microsoft Word and Excel and receiving records
●Manage and update customer accounts, stock inventory records, and locations of goods
●Able to respond and adapt to the needs of all customers’
●Answering, screening, and routing incoming telephone calls and emails in a professional manner
●Maintain orders and organization of all shipping
●Experience with creating order invoices, daily reports, and transcribing notes
●Ability to multi-task and good organization skills
●Operate office equipment, such as copier, scanner, and fax machine
XPO Logistics – Memphis, TN September 2016 – November 2018
RMA Clerk III –Promotion
●Creating accurate purchase orders, notifications, and deliveries for vendors using the SAP and Order Manager Database.
●Track all orders on spreadsheets and update information as the customers’ orders are completed
●Provide weekly reports to service manager regarding claim status Manage documents, electronic filing system, recording information, updating documents
●Maintain accurate documents for vendor chargeback and orders
●Ability to make outbound email to customers to retrieve necessary information
●Directly worked customers, including assisting in finding misplaced parts
XPO Logistics – Memphis, TN June 2016 – September 2016
Clerk II – Promotion
●Verify parts and labels
●Assist in the intake and processing of customers order
●Maintain and manage processing return part using the SAP
●Analyze orders to discover discrepancies using Order Manager to create NCI’s
XPO Logistics – Memphis, TN February 2015 – June 2016
Clerk I
●Responsible for assisting with customer returns to the department
●Verify the part information is accurate on the part
●Enter parts information into the database to print labels and receipts, showing the part has return
Reference Available Upon Request
Contact this candidate