PROFESSIONAL SUMMARY

Dedicated professional with knowledge of service delivery and

proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Offering polished communication skills and excellent organization skills. Self-motivated and true team player. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

WORK HISTORY

COVID-19 Contact Tracer, 12/2020 - 04/2022

Staffing Solutions Organization LLC, Albany, NY

Substitute Teacher, K-8, 12/2018 - 12/2020

Schalmont Central Schools, Schenectady, NY

Schenectady, NY 12306

518-***-****

adrv7k@r.postjobfree.com

SKILLS

SHAYNE GAFFNEY

Communicated with documented COVID-19 patients and other exposed persons via phone call.

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Provided educational and informational resources regarding isolation policies and quarantine measures.

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Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

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Performed record keeping by logging client information within secure contact-tracing software.

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Coordinated with public health and local facilities to support isolation and quarantine of individuals.

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Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.

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Implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.

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• Incorporated exciting and engaging activities to achieve student

• Flexible and Adaptable

• Collaboration

• Conflict Resolution

• Excellent Customer Service

• Self-Motivated

• Responsible

• Active Listening

• Team building

• Good listening skills

• Decision Making

• Pleasant and Personable

• Team Cooperation

Special Education Teachers Aide, 02/2019 - 06/2019 Schalmont Central Schools, Schenectady, NY

Teller, 12/2007 - 08/2016

First Niagara Bank, Glenville, NY

participation and hands-on learning.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

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Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

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Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

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Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

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• Supervised learning groups of students in classroom stations. Upheld classroom routines to support student environments and maintain consistent schedules.

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Maintained positive attitude and affirmatively communicated with each student.

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• Supported teacher in development of individual learning strategies. Offered student support through special accommodations, extra assistance and assessments.

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Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.

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Collaborated with teacher to create customized classroom environment integral to students' needs.

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Built and maintained effective communication and relationships with students, teachers, support staff and parents.

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Monitored student classroom and outdoors activities to promote student safety.

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Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

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Worked cooperatively with students of various culturally diverse backgrounds and learning styles.

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Aided special education teachers in delivering important services for individuals with exceptionalities.

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• Answered customer inquiries regarding account balances, EDUCATION

Associate of Arts, Early Childhood Education, 06/1998 Naugatuck Valley Community College - Waterbury, CT High School Diploma, 06/1994

Immaculate Heart Central - Watertown, NY

CERTIFICATIONS

transaction history, services charges and interest rates.

• Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

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Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

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Identified sales opportunities and referred customers to branch partners in financial services.

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• Maintained friendly and professional customer interactions.

• Handled various accounting transactions.

Established rapport with new clients to increase satisfaction and loyalty.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Certificate of Recognition, New York State Contact Tracing Initiative,

(Public Consulting Group) - April 28, 2022

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Contact this candidate