Customer Service Representative
Resume:
Kimanii Hollis
Superior customer service history of 5+ years, giving the best quality
service to both employees and customers. Possess a B.A in English and minoring in Political Science. Looking to leverage my knowledge and experience in the field of law.
786 Rodney Dr SW
Atlanta, GA 30311
*******@*****.***
EXPERIENCE
Chick-fil-A, Glenwood — Team Lead
MAY 2016 - AUGUST 2020
• Create an inspiring team environment with an open communication culture
•Set clear team goals
•Delegate tasks and set deadlines
•Oversee day-to-day operation
•Monitor team performance and report on metrics
•Motivate team members
Target, Midtown — Customer Service Representative OCTOBER 2020 - APRIL 2021 * Temp *
•Respond quickly to all customer feedback
•Use creative and unexpected return policies
•Find a workaround when items are out of stock
•Build a connection with local shopper
No Hand Out LLC, Atlanta — Self Employed
NOVEMBER 2021 - CURRENT
•Custom clothing line for adults and kids
•Ensure that orders are properly carried out and delivered
•Check inventory to ensure the quality is great
Carlyle's Catering, Atlanta — Event Planner
DECEMBER 2021 - CURRENT
•Meet with event stakeholders to gain an understanding of the event's purpose and goals
•Outline the scope of the event, including time, date, and location
•Work with vendors to ensure proper setup is completed SKILLS
Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Leadership
Management skills
Problem-solving
Time management
Transferable skills
AWARDS
Single Mothers Scholarship
A-B Honor Roll
Most Likely To Succeed
Top 20 Percent of Graduating
Class
Youngest In Graduating Class
Fulton County District Of Attorney O ce, Atlanta — Intern March 2022 – Current
● Complex Trial Division
● Gather evidence for trial by going over witness
statements, surveillance videos, social media profiles etc
● Write up case summary, statements, indictments and more
● Assist ADA with prosecuting the suspect in the courtroom during trial
EDUCATION
Maynard H. Jackson, Atlanta— Diploma
AUGUST 2014 - MAY 2017
•Dual Enrollment and Early Graduate
Georgia State University, Atlanta — B.A
AUGUST 2017 - MAY 2021
•English Major Political Science Minor
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