Customer Service Data Entry

Matthan T. Griggs

*** ******* **** *** ******, De 19720

Email: *************@*****.***

Phone: 302-***-****

Summary of Qualification

• Strong customer service, quick thinking, communications skills

• Skilled at working with people, trust worthy, team player

• Motivated self-started, responsible

• Analytical skills, data entry, superior knowledge of Microsoft Suite Education

1993 High School Diploma John Bartram High School Philadelphia, PA Professional Experience

2017 – Present SunStates Security, LLC Wilmington, DE Security Officer Professional

● Comfortable using a computer or tablet

● Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

● Display exceptional customer service and communication skills

● Have intermediate computer skills to operate innovative, wireless technology at client specific sites

● Ability to handle crisis situations at the client site, calmly and efficiently

● Occasionally lift or carry up to 40 pounds

● Climb stairs, ramps, or ladders occasionally during shift

● Stand or walk on various surfaces for long periods of time 2006-2015 D.L. Bull Insurance Agency Wilmington, DE Office Manager / Customer Service Representative

● Attended meetings, seminars and programs to learn about new products and services, learn new skills

● Received technical assistance in developing new accounts

● Explained necessary bookkeeping requirements for customer to implement

● Interviewed prospective clients to obtain data about their financial resources and needs, and to discuss any existing coverage

● Installed bookkeeping systems and resolve system problems

● Developed marketing strategies to compete with other companies who sell insurance 2001-2004 Independence Blue Cross Philadelphia, PA Work Flow Technician

Batch and prepare claims and correspondences for distribution

Research, analyze and respond to claims and correspondences from members of IBC for reimbursement or transfer of accounts and forward to appropriate department to handle

Maintain records of inquiries handled

Send follow up emails to various departments regarding the status of the correspondences I have reviewed; Log daily work volume

Track missing claims or documentation both manually and via the computer

Enter information into members’ medical accounts

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