Service Representative Customer

Kevin Wayne Shavnore

**** ******* **., ***** ******, MO 64503

*********@*****.*** Home Phone 816-***-****

EDUCATION

Missouri Western State University – (2004 – 2008)

Bachelor of Science in Mathematics

Minor in Business

Buena Vista University – (2002 – 2004)

General Studies

WORK EXPERIENCE

Tyson Foods – (June 2022 - Present)

Production Supervisor – 30+ (Team Members) - Unionized

Manage production and Sanitation crews on a rotated schedule.

Clarios – (December 2021 – May 2022)

Manufacturing Supervisor - 20+ (Operators) -Unionized

Ford Motor Company – (June 2013 – December 2021)

Line Supervisor

Training and job placement of 45+ employees per shift.

Generate payroll and track attendance for all employees.

Discipline for poor attendance, quality, and behavior of union employees.

Track downtime production.

Collaborate with interdisciplinary departments within the factory.

Conduct quality reviews for the line.

RTTS – (Mar 2011 – December 2013)

Crew Chief

Organizing and supervising crew installing beacons and junction boxes on cell phone towers.

Mounting of controllers and electrical wiring.

Operated various tools, machinery, and hardware, as intensive assembly is required.

Critical thinking and problem solving are crucial to the position.

Commerce Bank – (Apr 2011 – Feb 2013)

Financial Service Representative

Worked with customers as their personal banker from account open to close.

Provided quality customer service while working to retain customers, build on long-term relationships and sell all financial products and services.

Assisted customers with service issues, and solicited new business.

I have reached and exceeded all company specific goals by going above and beyond sales goals and achieved 100% evaluations from mystery shoppers.

St. Joseph School District/Savannah School District – (Oct 2010 – Apr 2011)

Full-Time Substitute Teacher

Instrumental in helping to produce academic success for each student and inspire them to become productive members of society.

Followed lesson plans, teaching lessons in various subjects, and evaluating students’ understanding of coursework.

Classroom management and discipline were utilized.

US Bank – (Aug 2008 – Oct 2010)

Universal Banker

Assisted with day-to-day transactions, as well as account inquiries and opening and closing of accounts.

Helped customers understand credit bureaus and loan information to find the right product for the customer’s borrowing needs.

Extra duties included primary and continual training of employees, educating the branches on new products, product updates, and loan rates to benefit customers, and teaching customers how to utilize all available resources the bank offers for convenience.

SKILLS AND TRAINING

• Microsoft Office Suite

-Excel

-Word

-Outlook

-PowerPoint

-Very proficient in SAP and OMP+

-Very proficient in Ten-Key

-Excellent communication skills, written and verbal

Completed Six Sigma Certification

***References can be provided upon request.

VOLUNTEER ACTIVITIES

Junior Achievement – (2008 – 2012)

Did volunteer work at local schools to talk about the key concepts of work readiness, entrepreneurship and financial literacy. Hands-on program to inspire young people to dream big and reach their potential.

Contact this candidate