Telesales Customer Service

GREGORY L. LUCERO

**** ************ **. ** ***. *136 • Albuquerque, NM 87110 • ********@*******.*** • 505-***-**** OBJECTIVE

To pursue a challenging sales position with a progressive company in which I can utilize my experience, training and interpersonal skills to advance my professional growth and contribute to the success of an organization.

PROFESSIONAL SUMMARY

Highly skilled, ambitious career professional focused on customer solutions

Demonstrated communication and team building skills

Consistent execution and commitment in achieving and exceeding sales objectives

Proactive approach to customer service and “sense of urgency” response to issue resolution

Proficient in the use of sales funnel management and business software including Salesforce CRM to prospect, negotiate and close business

PROFESSIONAL EXPERIENCE

3/20-present Fast Park & Relax Albuquerque, NM

Laid off due to pandemic

3/18-3/20 Fast Park & Relax Albuquerque, NM

Sales Consultant

Provided corporate airport parking solutions for the State of New Mexico 6/14-3/18 Comcast Corporation Albuquerque, NM

Direct Sales Account Executive

Residential sales of products and services with a territory of 5300 homes

Routinely met and exceeded sales quotas and revenue goals by using Salesforce CRM, sales funnel management and internal software tools Team Leader

Mentored representatives on prospecting and presentation skills 10/13-6/14 Sparkle Maintenance, Inc. Albuquerque, NM New Business Development Representative

Telesales of janitorial services

Conducted heavy prospecting activities daily for janitorial services

Set appointments with prospects and presented solutions

Developed and qualified leads within respective territory to drive new business opportunities

Consistently met sales quota and revenue goals by using Contact software

Responsible for the most significant revenue increase in the company’s 50 year history 5/13-10/13 G&K Services Albuquerque, NM

Territory Sales Representative

Conducted heavy prospecting activities daily for uniform and facility services programs

Set appointments with prospects and presented programs

Developed and qualified leads within respective territory to close new business

Consistently met sales quota and revenue goals

Utilized Salesforce CRM to achieve the above activities GREGORY L. LUCERO

1401 Pennsylvania St. NE Apt. 2136 • Albuquerque, NM 87110 • ********@*******.*** • 505-***-**** PROFESSIONAL EXPERIENCE (cont.)

9/11-5/13 DMC Properties, Inc. Albuquerque, NM

New Business Development Representative

Conducted heavy prospecting activities daily for property management services

Set appointments with prospects and presented property solutions 5/09-9/11 Sparkle Maintenance, Inc. Albuquerque, NM New Business Development Representative

Telesales of janitorial services

Conducted heavy prospecting activities daily for janitorial services

Set appointments with prospects and presented solutions

Developed and qualified leads within respective territory to prospect new business

Consistently met sales quota and revenue goals

Used proprietary internal software to achieve the above activities 5/08-4/09 Diversified Human Resources Albuquerque, NM New Business Development Representative

Telephone and direct sales of human resources solutions such as payroll, risk and benefits management for small, medium and large businesses 11/05-4/08 Qwest Communications Albuquerque, NM

Senior Account Executive/Business Markets Group

Direct and telephone prospecting for customers of Voice and Data Solutions

Set appointments and prepared presentations

Daily customer service specific to billing adjustments, provisioning, follow-up of new services, and generated service trouble tickets

11/04-10/05 Sprint Wireless Albuquerque, NM

Direct Sales and Telemarketing Representative/Business Markets Group

Sales of Voice and Data Solutions for wireless business customers

Daily prospecting and appointment setting

1/94-10/04 MCI WorldCom Albuquerque, NM

Call Center Sales Representative for Consumer and Business Market

Nationwide sales of Land-line and Long-distance Solutions for small businesses Call Center Trainer

Guided and coached new sales representatives

Co-developed new hire course and training materials Team Leader

Mentored representatives during sales calls to ensure proper execution of call flow skills EDUCATION AND AWARDS

1996 Graduate - Dale Carnegie Institute

MCI WorldCom Leadership Academy

Comcast Leadership Academy

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