Service Representative Customer

Alejandra Ibarra

*** * **** **, *******, Texas, 78501, US 956-***-**** ************@*****.***

Professional Summary

Responsible

Proactive

Great team player who thrives in fast-paced, competitive environments.

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement

corrections quickly.

Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this

motivated professional possesses.

Skills

© Customer direction ® Outgoing and enthusiastic

© Computer literate © Staff training

© Cash drawer balancing © Cleanliness

© Customer service @ Payment processing

© Cash Handling © Creative problem solving

© [Product or Service] upselling e Product knowledge

© Sales e Adaptability

© Customer needs assessment e Price changes

© Credit card authorizations *® Good telephone etiquette

© Credit and collections Computer proficiency

© Order taking

Education

High School 2012

McAllen High School McAllen, TX

Work History

Customer Service Representative December, 2018 to January, 2022

Spectrum McAllen, TX

© was in charge of explaining to customers their billing statements with a breakdown of each service they were

paying for.

* would also be chosen for floor assistance in the center, as a top performer would help other agents around the

center with modification of work orders.

e Asa top performer, also helped new hires with their calls until they could take calls on their own.

e A Supervisor suggested become a lead, based on my work quality and ethics.

Clerk January, 2016 to May, 2018

Lacks Appliance & Electronics Service Pharr, TX

¢ was in responsible for customers service call orders, had to Initiate the order with an appointment date, order

parts, and schedule a installation date along with follow up calls

Collections Agent March, 2013 to January, 2016

Lacks: Corporate Office Pharr, TX

® Contacted customers as soon as issues arose to immediately find resolution before problems escalated.

© Successfully managed [Number] accounts at the same time to increase the company's revenue.

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