Service Representative Customer

JAQUINTA YOUNG

adrv43@r.postjobfree.com 612-***-**** St Paul, MN 55119

Personable and dedicated Customer Service Representative with extensive experience in medicaid medicure and Mnits in Sap industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Microsoft Office expertise

Route management

Schedule mastery

Inbound and Outbound Calling

Call Center Operations

Adaptive team player

Problem-solving abilities

Retail sales customer service

Customer support

Account management

Fleet dispatching

Customer Service Representative Medical Transportation Management - Mendota Heights, MN 08/2018 - Current Reviewed criteria for different aid programs to determine eligibility for various applicants. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Set up and activated customer accounts.

Updated customer information in CRM database daily to document latest interactions and activity. Documented each transport, including patient name, mileage and services rendered. Customer Service Representative gopher state one call - Mendota Heights, MN 03/2018 - 07/2018 Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Exceeded customer satisfaction by finding creative solutions to problems. Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.

Sales Representative SATCOM - Brooklyn Park, MN 05/2014 - 07/2018 Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Improved overall customer purchasing experiences to promote steady revenue. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Pursued over new accounts through lead generation, cold calling and advertising referrals. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Monitored customer order process and addressed customer issues. Summary

Skills

Experience

Education and Training

Central Lafourche High School Raceland, LA 05/1996 High School Diploma

National American University - Rapid City Roseville, MN Associate of Science: Paralegal Studies

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