Data Entry Csr

KATINA PERSON

**** ******* **, **********, **, **165, US • 903-***-**** • ******.******@*****.***

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Experienced CSR adept at building effective processes and obtaining reliable, accurate information for business decision making. Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate systems is one of my specialties.

Dedicated to achieving established targets and team goals and has a track record of success. Customer service with 6 years of experience in dealing with customer requests and concerns understanding of inbound and outbound as well as data entry training..

Data entry

Route dispatch

Order fulfillment

Stocking and replenishing

Service standard compliance

Shipping procedures understanding

Report preparation

Warehousing functions

High School - 2001

Corsicana High School - Corsicana, TX

Cosmetology - Associate of Arts - 2011

Texas Barber College - Dallas, TX

First Aid/CPR Certified

Csr - April, 2016 to June, 2022

NFI - DeSoto, TX

Had an excellent attendance record and was always on time for work. Created findings reports to assist management in making important decisions.

Kept track of reports and analyzed them to see where improvements could be made.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Answered calls to help customers with their questions and concerns. Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.

Provided primary customer support to internal and external customers in a fast-paced environment.

Professional Summary

Skills

Education

Certifications

Work History

p

Communicated with customers, management, and the sales team to better understand their needs and make recommendations. Provided customers with advice and assistance, paying special attention to their specific needs or desires.

Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.

Warehouse Assembler - February, 2013 to March, 2016 Kinro Inc - Waxahachie, TX

Took written and verbal instructions, prints, and work orders and processed them.

Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.

Millwork products such as doors, windows, cabinets, and counters were expertly assembled by me.

Thoroughly examined parts for cleanliness and contamination. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Double-checked part numbers and put parts in the correct shipping containers.

Set up and tested monitors and calculators, as well as recording test data in accordance with engineering and quality standards. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Machine Operator - March, 2010 to February, 2013

Sterilite Corporation - Ennis, TX

Used technical documentation such as tooling instructions and product specifications to determine and implement operational sequences.

Assisted machine operators with finished pieces.

Fabricated large and small parts according to drawings and put them together as needed.

Kept my work areas tidy and clean.

Dismantled machinery to gain access to worn components, remove them, and replace them in order to keep production within acceptable tolerances.

Contact this candidate