Human Resource Generalist

NANA YAA CUDJOE-COLE

Odenton, MD ***** 240-***-**** **********@*****.**.** LinkedIn.com/in/nana-yaa- cudjoe-cole-07083633

HUMAN RESOURCE GENERALIST

Start-ups Acquisitions Turnarounds High-Growth Organizations Employee Engagement Strategies for Maximum Retention and Organizational Growth Strategic and innovative HR Generalist with 5+ years of experience, who translates business visions into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader and team player who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset.

HR SKILLS AND COMPETENCIES

• Employment law & compliance Recruitment & Training Job Design & Evaluation processes

• Employee relations & Diversity Initiatives Talent Acquisition Staff coaching & mentoring

• Employee engagement & retention HRIS Applications Payroll Processing

• Workforce planning & Succession Compensation and benefits File and records management

• Risk management Performance Management Organizational development

• Change management Alternative Dispute Resolution Event Planning

• Customer relationship management General Business operations WORK EXPERIENCE & ACHIEVEMENTS

Human Resources Generalist 05/2021 to Date

MDOT State Highway Administration (OMT) Hanover, MD

• Providing direct assistance to the Administrative Manager as well as OMT's Director in supporting approximately 200 permanent SHA, temporary, contractual, consultant, and agency employees in the areas including, but not limited to human resources, payroll, and performance excellence functions, in compliance with established policies and procedures and according to SHA's Business Plans.

• Engaged in all recruitment processes including onboarding or offboarding, setup of new hire in HRIS, distribution of forms, E-Verification, orientation, finalization of new hire profile, and exit processes.

• Involved in the administration of employee benefits including answering questions regarding eligibility, disability, and FMLA; worker’s compensation; assisting with enrollment processes; and updating documentation as needed.

• Coordinating with the Organization Development unit to schedule employee periodic trainings.

• In charge of Employee records management.

• In charge of Performance excellence; primarily involved with employee engagement by creating and ensuring a cordial and safe workplace for all through events and activities

• Organizing periodic Employee training and awards events. Human Resources Manager/ Payroll & Benefits Coordinator 03/2020 to 05/2021 Trust Home Care Inc. Bowie, MD

• Worked in partnership with Company Director and created, implemented and improved HR strategies, services, and programs which supported the workforce during a downward trend which resulted in remarkable employee retention.

• Trained and guided supervisors on job design and description that resulted in creating competitive compensation packages that increased our job applicant pool.

• Managed and improved all HR activities and practices from recruitment through onboarding, training, performance evaluations, promotions and off boarding.

• Bi-weekly payroll preparation and managed FMLA requests and Worker’s compensation processes.

• Developed employee engagement strategies for ensuring staff compliance to Organization's policies.

• Reviewed and implemented better ways of file or records management and yearly update processes.

• Redesigned various reports, i.e., quarterly quality assurance, OSHA incidences, etc.

• Stayed updated on changing trends in the industry and participated in policy reviews, to comply with State and Federal regulations such as ADA, COMAR and FLSA

• Ensured that all employees met performance expectations by conducting performance appraisals twice yearly.

• Worked with DON to identify training needs of employees and enrolled them in required programs and monitored growth.

• Initiated successful workforce planning, job realignment, employee involvement, and team-building projects.

• Realigned compensation programs and salary administration to control accelerating costs.

• Occasionally attended outside meetings and/or conferences on behalf of company to meet with clients and Stake holders

Human Resource Assistant (contract) 01/2019 to 02/2020 Langton Green Inc. Annapolis, MD

• Worked with management in the communication and interpretation of various Human Resource policies, procedures, laws, standards and government regulations.

• Conducted recruitment processes by posting job advertisements, scheduling and interviews.

• Manage the agency compliant record keeping system for maintenance of employee files and maintaining and updating the Human Resources Files.

• Prepare and verify employment information to include verifications and references.

• Assist with onboarding new employees to include evaluating credentials, setting up for drug screens, background checks, orientation and training.

• Assisted with the implementation and tracking of company safety and health programs.

• Participated in the planning and implementation of various employment relations and employee satisfaction surveys.

• Monitored company websites and responded to reviews.

• Assisted with initiatives that promoted employee participation in community events.

• Worked with Finance department on staff payroll and check payments.

• Ensured completion of all termination, and rescinded letters.

• Kept up to date with the latest HR trends and best practice.

• Supported all internal and external HR related inquiries or requests and assisted with performance management procedures.

• Compiled monthly personnel reports for the Executive team.

• Executed all Human Resources disciplinary action for employees, including investigation and report generation.

• Conducted exit interviews and provided feedback that helped with retention strategies. Human Resources Generalist (MA Internship) 08/2018 to 01/2019 Compass Inc. Beltsville, MD

• Assisted with the planning of company events such as annual benefit enrollment week, house managers appreciation week and Christmas party for the Individuals.

• Responded to staff inquiries regarding HR policies, employee benefits like FMLA, and other HR-related matters such as injury and compensation.

• Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.

• Supported monthly top talent identification and recruitment processes by interviewing candidates and executing all HR steps, including onboarding, orientation, training, and off boarding.

• Conducted benefits administration for 100 benefit-eligible employees.

• Chaired monthly safety committee meetings which evaluated the causes of work-related accidents and devised measures and regulations that minimized such incidents, with staff becoming more aware of work hazards and how to safely handle them.

• Evaluated staff performance at multiple facilities and made recommendations for training improvement.

• Engaged in operations analysis, needs assessment and process mapping and optimized departmental structures and leadership.

• Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files. Human Resources Generalist 09/2015 to 06/2018

Zenith Bank Ghana Limited Takoradi, Ghana (West Africa)

• Set up two HR business partners for two new branches.

• Fostered a teamwork environment which was conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee- retention rate of 80% within an industry where high turnover was the norm.

• Facilitated transition from paper to electronic time sheet for staff, improving flexibility and eliminating manual entry time and also increased punctuality and time management.

• Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees which saw the employments of some top talents within the period.

• Maintained employee records, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files and made retrieval and periodic updating very easy.

• Worked with branch management as HRBP and ensured compliance of company policies and procedures, which made external auditors very pleased, since this meant zero lawsuits on federal labor law malpractices.

• Held exit interviews and used information received to improve HR employee retention efforts.

• Participated in corporate seminars and meetings covering employee programs and stay updated on initiatives to keep employees engaged through proper workplace management.

• Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.

• Facilitated quarterly meetings which helped to develop strategies that positively influenced workplace relationships.

• Evaluated staff performance at multiple facilities and made recommendations for training improvement, job redesign and job rotation which increased work productivity.

• Prepared employees for assignments by establishing and conducting orientation and training programs.

• Involved in company-wide reviews for performance evaluation, corrective action and disciplinary measures and minimized bias by 25%. This made staff happy as they saw fairness in the process.

OTHER WORK EXPERIENCES

• Deputy Branch Manager and Head of Marketing 08/2014 to 08/2015

• Head of Operations (branch & Agency) 10/2011 to 07/2014

• Head of Customer Service Unit 05/2007 to 09/2011 EDUCATION

• SHRM-CP (In progress- 08/2022) SHRM.ORG

• PHR- Ghana (Professional Human Resource Certification) 12/2022 Chartered Institute of Human Resource Professionals Accra, Ghana

• Master of Arts: Human Resource Management 05/2020 Webster University St Louis, MO - USA

• MBA: International Business 06/2013

Kwame Nkrumah University of Science and Technology Kumasi, Ghana

• Bachelor of Arts: Information Studies 05/2007

University of Ghana Accra, Ghana

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