Customer Service Creative Manager

UMMARY

PROFESSIONAL S

SKILLS

WORK HISTORY

*/**** ** *******

*/**** ** */****

*/**** ** */****

*/**** ** */****

SHARON PUSCAS

Cell: 928-***-**** - *********@*****.***

Motivated individual with solid experience managing all levels of projects, including budgeting

and administration. Highly creative manager with many years of experience. Results-

oriented and solution-focused professional. Has received numerous performance awards

throughout career.

Budgeting and finance Process implementation

Self-motivated Project management

Strong verbal communication Staff development

Extremely organized Conflict resolution

Team leadership Data management

Store Director

Dollar Tree Inc- Phoenix, Az

Responsible for every facet of operations. Employee hiring, scheduling, training, and

goal setting. Oversee ordering, merchandising and store layout. Duties include cash flow management and banking. Since assuming the position of store director profitability has

increased by 12% from fiscal 2021.

Customer Service Manager

Walmart–Phoenix, AZ

Supervise and train sixty cashiers and customer service representatives.

Maintain all aspects of cash flow including minimizing shortages and end balance totals.

Award winning customer relations.

Department Manager

Walmart – Phoenix, AZ

Responsible for all front end, register and seasonal product. Write and set schematics. Order

and display inventory to successfully maximize sales. Maintain an excellent working

relationship with staff and vendors. Expertly train staff to produce outstanding employees.

Accounting Manager

Walmart – Plano Successfully managed accounts payable for entire store. In addition developed and compiled reports to reduce shrink by ten percent.

.

1/2004 to 7/2012

4/1997 to 1/2004

EDUCATION

Supervised and trained staff into top five preforming in district. Kept current on all claims and damaged product returns.

Department Manager (OTC) Pharmacy

Walmart – Phoenix

Maintained top rated shrink percentage in district. Wrote schematics for over the counter

products in pharmacy that were adopted region wide. Award winning over all department

performance.

Customer Service Manager

Walmart – Phoenix, AZ

Supervised, trained and scheduled over one hundred cashiers and ten leads. Maintained all

facets of cash flow including minimizing shortages and end balance. Successfully handled

customer issues as well as complaints.

High School Diploma:

Fair view - Colorado

Contact this candidate