Service Representative Customer
Resume:
Wilma D Thomas
Customer Service Representative
Lubbock Texas 79415
**********@*****.***
Dedicated Customer Service Representative back with 10+ years' experience with customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed the goals on the production floor
SKILLS
Dedicated to Customer Service Representative who provides exceptional customer service through active listening and problem solving.
EXPERIENCE
AT&T: Lubbock, Texas- Advanced Technical Support
September 2018- June 2022
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Convergys: Lubbock Texas- Customer Service Advocate
June 2017-January 2018
●Maintain a broad knowledge of client products and services
●Knowledge of HIPPA rules and Regulations
●Handled calls in a que 100-200 calls a day, also assisted in changing of the primary care physicians and explaining of the Explanations of Benefits
●Prepare complete and accurate work including appropriately notating accounts as required.
Stage Stores: Houston Texas- Customer Service Representative
August 2012- November 2015
●Answered customers calls with a que 150-200 a day
●Addressed and resolved customer products and complaints empathetically and professionally.
●Gathered and verified all required customer information for tracking purposes.
●Accurately documented, research and resolve customers issues.
Education:
●Coronado High School Lubbock Texas 1992
●South Plains College Lubbock Texas 1994-1996
Awards:
Received several certificates for Great Customer Service
Reference: Available Upon Request
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