Center Representative Customer Service

Tonya Bledsoe

601-***-**** **************@*****.*** Brookhaven, MS 39601

SUMMARY

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Barber known as excellent listener and communicator. Works hard to make client's experience positive. Offers professional barbering services including straight-razor shaves, haircuts and beard trims.

SKILLS

Facial trimming

Promotions understanding

Familiar with relaxers

Bald fades

Straight razor shaving

Outstanding customer service

Shears expertise

Business management

Quick learner

Client consultations

Cosmetology principles knowledge

Beauty show participant

Opening and closing procedures

Razor cutting expert

EXPERIENCE

Self-Employed(owner) Barber, Legacy Barber & Beauty Salon LLC, November 2014-Current Brookhaven, MS

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sanitized workstations and salon equipment to reduce risk of infection. Pre-booked future appointments to increase repeat business. Resolved customers concerns with knowledgeable and professional approach. Responded to customer inquiries by phone, email and in person. Pursued continuing education and training to stay up to date with new trends and techniques. Handled incoming phone calls and scheduled appointments. Styled and designed traditional and contemporary hairstyles for men and women daily. Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Met with customers to discuss style options, preferences and special requirements. Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Politely answered phone calls and scheduled [Number] appointments daily for new and return clients while monitoring sales area and employees. Conducted weekly product inventory counts and ordered new supplies. Private Caregiver, Caring Senior Services, January 2014-Current Flowood, MS

Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained clean and well-organized environment for client happiness and safety. Laundered clothing and bedding to prevent infection. Ambulated individuals around home, public and medical locations. Shift Supervisor, Florida Care Properties, March 1999-December 2014 Brookhaven, MS

Assisted upper management with daily operations to meet standards of service and quality. Supervised, motivated and led employees to maintain productivity and customer service levels.

Upheld company standards and compliance requirements for operations and cleanliness. Complied with company safety procedures, policies and regulations to promote safe working environment.

Resolved customer complaints and reported issues to senior management. Organized daily workflow and scheduled staff vacations for adequate coverage. Hairstylist, Shannon's Hair Creations, March 2001-October 2014 Brookhaven, MS

Sanitized workstations and salon equipment to reduce risk of infection. Styled and designed traditional and contemporary hairstyles for men and women daily. Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.

Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.

Colored, cut and installed extensions according to referenced photo and desired outcome. Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.

Employed curling and straightening styling techniques for ethnic hair types. Call Center Representative, AMITA Health, April 1998-October 1998 Bolingbrook, IL

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Managed high-volume of inbound and outbound customer calls. Took over 20 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base

Addressed problems by researching and resolving concerns through effective communication

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EDUCATION AND TRAINING

Bachelor of Science

Special Education, Jackson State University, Jackson MS May 2014 Certificate of Completion

Business And Managerial Economics, Ms Job Corps Center, Crystal Springs MS March 1998 High School Diploma

Brookhaven High School, Brookhaven MS May 1996

Associate of Science

CBa, Hinds Community College, Raymond MS December 2000

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