Customer Service Telesales
Resume:
Norma J. Ross
Sun City, AZ *****
Work Experience
Work Hiatus
Saint Louis, MO
Work furlough due to family health crisis in home state Pearl Interactive/Maximus
Phoenix, AZ
6/2021 - present
Contracted temporary customer service on various accounts/clients, including Veterans Benefits Administration, etc.
e-Telequote Insurance
Phoenix, AZ
7/2020 - 12/2020
Telesales Medicare Agent
Inbound Medicare sales for the 2021 season, nationwide Pearl Interactive
Phoenix, AZ
1/2020 - 6/2020
Customer service
Inbound and online assistance for customers to complete the 2020 Census applications. Valor Global
Phoenix, AZ
01/2019 - 12/2019
Viewer Advocate tasks of answer incoming Hulu Media customer service and IT calls and make outbound follow up calls as needed as well as direct chat with customers regarding same issues.
Health Plan One
Phoenix, AZ
08/2018 - 12/2018
Seasonal licensed Medicare agent inbound enrollment calls/outbound Medicare enrollment calls.
Aerotek Services
Phoenix, AZ
01/2018 - 07/2018
Contracted assignment for outbound assistance for medical billing/transfer of patients office/hospital notes
Willis Towers Watson
Tempe, AZ
6/2017 - 12/2017
Insurance Sales Agent, Medicare
Selling of Medicare Policies for the 2018 selling season. Completed prospecting, and entire application process via telephone, email and mail. Teacher Aide
Painted Rock Academy
Phoenix, AZ
7/2016 - 12/2016
Assisted Kindergarten/1st Grade Teacher with grading, cleanup, breaks/lunch and end -of-day duties
Kelly Services/Blue Cross/United Health Care/Various Metropolitan Phoenix, AZ
7/2013 - 11/2015
Contracted Insurance Sales Agent
Sales of various types of insurance to individuals on behalf of insurance companies, including auto, fire life and health.
Contracted / Assignments
Homesite Insurance
Phoenix, AZ
7/2012 - 5/2013
Home/Auto Insurance Sales Agent
Telesales in eight state market (including AZ) for personal auto, homeowner and condo insurance sales. Left this employment voluntarily to return to school to seek masters degree/teacher's reading certification.
Humana Insurance
Phoenix, AZ
8/2009 - 7/2012 Health Insurance Sales Agent
Current sales market for Medicare market & licensed in homestate of AZ, with licenses in 20 other states including neighboring Ca, Tx & central, midwestern regions. Currently in a high volume period which will end approximately March, 2010. Both commission and base pay sales well as customer service provided via telephone, internet and mail. Willing to consider both part and full time positions.
Vangent Inc.
Phoenix, AZ
6/2008 - 7/2009
Customer Service Representative
Cross trained for three projects presently, FISAC, Centers for Disease and Control and Medicare. Currently on the Medicare project, assisting beneficiaries on inbound calls ranging from simple tasks of ordering new/replacement Medicare identification cards, to complex matters dealing with coverage addition/deletion, assist beneficiaries in the selection of Medicare prescription drug plans, etc. This position requires excellent mult-tasking skills as well as problems solving, while being able to project friendly professionalism demeanor.
Dillard's Department Store
Glendale, AZ
9/2007 - 9/2008
Sales Associate/Assistant in Home Department
Assist customers in the selection and purchase of product in the Home Department ranging from the linen section to fine china. Specifically assigned to the luggage section of the department and its layout, upkeep, etc.
Harvest Cleaning Services, Inc.
St. Louis, MO
1/2005 - 6/2007
Owner/Operator of residential/small commercial cleaning company Cleaning service with clientele in the greater St. Louis/St. Louis County areas that specialized in hand cleaning, customized to the specific clients preferences.
Nixon & Company, Inc
Ballwin, MO
1/1995 - 1/2005
Claims Representative
Contracted claims representative for mult-line adjustment of claims ranging from personal/commercial automobile, personal injury, workman's compensation, personal/general liability to property damages, both residential and commercial.
Education
St. Louis University, St. Louis, MO. B.A. - Journalism. May, 1975 Rio Salado College, Surprise, AZ. M.A. - Education. May, 2019 References
Available upon request
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