LATISHA REED

**** ********* *** *********, ** ***20 803-***-**** adruvh@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures, and guidelines to assure consistent quality.

Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively.

Attention to Detail: Consistently provide and collect accurate information.

Organized: Efficiently manage time, workload, and resources.

Problem Solver: Identify and define a problem, generate solutions, and determine appropriate strategies.

Teamwork: Work effectively with coworkers in a constructive and positive manner.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Typing Speed: 30 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Data Entry

Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION AND TRAINING

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Pennsylvania Institute of Technology Certificate – Medical Assistant, 2008

Chubb Institute Diploma – Medical Billing and Coding, 2005

Chester High School Diploma – Health Academy Program, 2002

Red Cross CPR and First Aid Training

PROFESSIONAL EXPERIENCE

Financial Education Services – Chester, PA 07/2020 – Present

Financial Consultant

Provide financial literacy to consumer and clients.

Handle inbound and outbound phone communications.

Assist clients with restoring and repairing credit and provide protection plans.

Enroll clients in life insurance plans, wills, and trusts.

Educate clients on the best financial cards to build credit and assist with business startups.

Ciox – Remote 07/2021 – 05/2022

Client Service Representative

Entered accurate data assigned by team lead coordinators.

Processed electronic medical records remotely through various EMR systems as directed.

Answered inbound calls from patients’ insurance companies.

Worked with minimum supervision, responding to changing priorities and role needs.

Ensured that deadlines are met and responded to emails and requests in a timely manner.

Cater 2 U Kitchen – Lancaster, SC 04/2020 – 07/2020

Temporary Event Coordinator

Prepared and provided a variety of meals to fulfill custom orders.

Catered events and special occasions.

Provided services to corporate business and to the public.

Amerisource and Bergen – Fort Mill, SC 05/2019 – 03/2020

Benefit Verification Specialists

§Asked appropriate questions regarding patients benefits.

§Completed data entry and appropriate forms to document patient's benefit coverage.

§Collected and reviewed all patient insurance information needed to complete the benefit verification process.

§Placed outbound calls to the provider’s office and insurance companies.

Private Duty Care – Charlotte, NC 09/2018 – 04/2019

Caregiver

§Assisted with personal care services – oral care, bathing, grooming, mobility.

§Provided companionship and ensured a safe work environment.

§Planned, prepared, and served meals.

§Transported clients to appointments, activities, errands, and shopping.

Ked Plasma – Rock Hill, SC 04/2017 – 08/2018

Medical Screener

§Performed donor identification, registration, and screening to determine donor suitability according to cGMPs, DCOPs, CFR, PPTA standards, customer specifications and Company policies.

§Maintained smooth and efficient flow of donors through registration and screening.

§Coordinated with physician and physician substitutes for physicals, assessments, document review, SPE approval, NAT testing protocols, and immunizations.

Lancaster Disability and Special Needs – Lancaster, SC 09/2015 – 02/2017

Direct Care Worker

§Followed safe lifting techniques and individual resident lifting instructions.

§Provided a comforting and soothing environment.

§Obtained household supplies and ran daily errands.

Spring Memorial Hospital – Lancaster, SC 09/2014 – 09/2015

White Oak Manor – Lancaster, SC 10/2013 – 05/2014

Certified Nursing Assistant

§Assisted with activities of daily living - personal hygiene, mobility, and feeding.

§Took and recorded vital signs, and performed services in a timely and professional manner.

§Documented and reported changes in patient habits, condition, and activities.

§Entered medical codes for activities and health status and completed daily recording of sugar intake.

VOLUNTEER EXPERIENCE

Crozer Chester Medical Center – Chester, PA 09/2001 – 06/2002

Patient Transporter

Transported patients to and from hospitals, medical facilities and rehabilitation centers.

Communicated with dispatch in order to receive relevant data and instructions.

Assisted with transferring patients.

Completed vehicle maintenance inspections to ensure safe and comfortable patient transport.

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