Office Assistant Customer Service

C A R O L E B E L L I D O-N I E V E S

Orlando, FL 32822 407-***-**** *************@******.***

PROFESSIONAL PROFILE

Enthusiastic professional with over 10 years of exceptional Customer Service experience. Customer-focused service approach, able to grasp and assimilate new applications and technologies very quickly with virtually no external training or support. Ability to work independently, work well with diverse population and a great team player. Core Competencies Includes;

Bi-Lingual: Spanish/English

Microsoft Office Suites

Excellent Customer Service

Detailed-Oriented

Written and Verbal Communication

Organizational Skills

Project Management

Leadership

Telephone Etiquette

Time Management

PROFESSIONAL EXPERIENCE

Assist, support, and work closely with math teachers, administrators, and other team members in providing educational benefit for Spanish students

Administrative reports, drug inventory purchases, administrative office duties.

Collaborate with other teachers that provide instruction to special education students to ensure that the students receive appropriate support.

Establish and enforce rules for behavior and procedures for maintaining order.

Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.

Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students

Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.

Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Communicate students' progress to students, parents or teachers in written progress reports, in person, by phone, or by email.

WORK HISTORY

Program Assistant 2019-2021

ESOL Paraprofessional 2016-2019

Orange County Public School Orlando, FL

Orange County Public School Orlando, FL

Cashier 2016-2021 Marshalls Orlando, FL

ESY Paraprofessional 2017-2019 Orange County Public School Orlando, FL Retail Sales 2014-2016 Macy’s Mall at Millennia Orlando, FL Administrative Assistant 2014-2016 Avalon Educational Services Orlando, FL Office Assistant 2012-2014 Essential Pharmacy Ponce, PR Teacher Assistant 2010-2011 Department of Education Ponce, PR EDUCATION

Emerging Leaders Academy, Orlando, Fl

Interamerican University San Juan, PR

Orange County Public Schools

Master Labor Relations

Interamerican University San Juan, PR Bachelors Arts Florida Department of Education Orlando, Fl Temporary Art Teacher Certificate Certified Mediator by the General Justice Tribunal of PR San Juan, PR

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