Katherine Carey

(C) 813-***-**** adruun@r.postjobfree.com West Palm Beach, Florida 33409

SUMMARY

Dependable employee with strong work ethic.

Dedicated to achieving profitability and providing outstanding customer service.

Excellent organizational and people skills.

Provides courteous service to customers from diverse ages and backgrounds.

Willing to work on site or home(Remote)

Seeking a Customer Service Representative position with the opportunity for growth.

SKILLS

*Call Center

*Microsoft Office (Teams)

*WORD

*Recruiting/Employment Specialist

*EXCEL

*SALES/MARKETING/COACHING

EXPERIENCE

Florida Department of Health

800 Clematis Street West Palm Beach, FL 33401

September 2021-November 2021

Worked in an OPS position that dealt with Screening and Contact Tracing.

The position ended because of Covid numbers decreasing.

Kelly Services/Apple one Employment Services

January 2020-September 2021

Customer Service Specialist

*Working various customer service, call center. and reception positions.

*Responsible for taking incoming calls, resolving issues, and handling an extremely busy call center environment (80+). Processed payments, and scheduled appointments.

* In bound Call Center, providing phone support, via email and live chart.

(Note: Mother became gravely Ill in Tampa, FL .I temporarily relocated to Tampa to care for mother who passed in 2020)

Greystone Corporate Services

November2016-January 2020

Tampa, Florida- REMOTE

Customer Services Rep

*Answered calls for many different companies ;(Lawn service. Doctor’s offices, health care personnel, schools) just to name a few

* Handled complaints, processed payments, and scheduled appointments.

*Responsible for handling calls for State of Florida, and companies all over the USA.

* Used Am Telco Software.

MD HOME HEALTH

5201 Village Boulevard

West Palm Beach, Florida

September2016-September2017

Public Relations Specialist

*Responsible for marketing the agency to patients and their families in Palm Beach County.

*Secured referrals from MD’s hospitals, nursing homes, rehab/long-term care facilities.

*Trained in HIPPA laws

*Attended Medicare/Medicaid seminars.

*Formed and nurtured contacts with medical and administrative personnel.

Frank N. Magid Associates

One Research Center Marion. Iowa

Television News Appearance Consultant

February 1997- August 2016

*This company consulted news organizations around the world.

* I collaborated to provide Appearance Coaching at over 50 news stations.

* Traveled to client stations 2-5 days a week.

* Consulted every size local news market in North America, Canada, China

* Trained News talent on professional dressing, makeup application, and hairstyle selection

Education/Training

St Andrews Catholic High School, Detroit, Michigan-Diploma

Bauder Fashion College Atlanta, Ga (1yr)- Georgia State Atlanta, GA (1yr)

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