Customer Service Purchasing Manager

Kelly M. Polascik

*** **** **. ************ ** **342

Email: *********@*****.*** Phone: 203-***-****

Professional objective:

Seeking a position that will allow me the advantage of elevating my knowledge and skill base while becoming an asset to you and your company.

Employment History:

Jd Vapor

96 Plaza Dr. Lawrenceburg ky 40344

Position- General manager

* Responsibilities include taking inventory of 2 stores and creating list to give to the purchasing manager, taking calls from distributors, making schedules, and taking customers as well.

*Eastern Account systems- Danbury Ct.

2015-2017

-Call Center Team lead

*Responsibilities include managing a team of 25 or more receptionist for precollectons for Comcast. Tasks include monitoring quality calls, coaching team to have a higher success rate, attendance, coming up with new idea to make company succeed and to attend meetings to make our company successful. Also I was in charge making sure all equipment worked and all programs work for each receptionist. I also took irrate customers calls and regular calls while call volumes were high.

* Best Friends Animal Facility - 227 Cheshire Rd. Bethany, CT 06524 September 2015 - 2015

* Who's Your Doggie Day Camp - 100 Gulf St. Milford, CT. 06460 April 2015 - September 2015

* Both of the above agencies provide boarding, training, grooming, day camp, and a safe and loving environment in which to thrive.

* Duties: Provide a safe, clean and sanitary work station, groom to customers instructions, ensure animals are feed, watered and their cages clean .

Maintain a professionally efficient way of dealing with customers, appointments, special pet handling, billing, record keeping and customer feedback.

* Dunkin Donuts - 1100 New Haven Rd. Naugatuck, CT. 06770 May 2011 - May 2012

* Duties: Provide customer service, including counter/drive thru orders, rectify concerns and complaints. Train new employees, maintain co-workers team spirit and cooperation. Manage inventory including monitoring and ordering supplies on a daily basis. Prepare assorted foods, maintain a professional, safe and sanitary environment for employees and customers alike.

Education:

Naugatuck Valley Community College - Straits Turnpike Waterbury, CT. 06708 September 2014 - Present

Associates in Criminal Justice - Expected completion December 2016

Skills:

* Highly motivated individual with a solid customer service base.

* Software, including MS word, excel, power point and other PC programs and applications.

* Self starter who works well individually as well as a team player who enjoys helping co-workers succeed.

* Ability to adapt and work efficiently within a variety of situations.

* Proven past of successful problem solving, multi-tasking and prioritizing projects to meet deadlines.

* Bright, intelligent, energetic and personable woman who enjoys learning and experiencing new things.

References upon request

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