Sales Associate Service Representative
Resume:
Monea Harrison
Brooklyn NY ****1
**************@*****.***
Objective
Dedicated employee who can offer years of success in fostering quality shopping experiences and providing exceptional patient care to patients. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new employees on appropriate practices when fostering patient care.
SKILLS
●Cash handling accuracy
●Computer proficiency.
●Problem-solving abilities.
EDUCATION
Clara Barton,Brooklyn NY - High School Diploma
September 2007 -June 2010
Professional Background:
City MD, New York - Patient Service Representative
January 2021- PRESENT
●Organizing and coordinating patient in-take and other appointments
●Accurately enters/updates patient information in system
●Assisting patients with completion of paperwork when necessary
●Scanning, updating and filing medical records
●Answering phone calls, questions, etc. in a prompt and polite manner
●Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
●Handling cash and co-payments accurately and responsibly
●Providing outstanding customer service to every patient
●Schedule patients for appointments with providers that are specialized in the patient’s specific complaint.
●Obtain prior authorization from insurance companies to schedule patient’s appointments (MRI,CT scans and Ultrasounds)
Whole Foods Market -Sales Associate
February 2020 to December 2021
● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
●Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
● Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
● Helped average of [Number] customers per day by responding to inquiries and locating products.
Amazon - Shopper
September 2019 to March 2020 Brooklyn NY
● Followed application instructions closely and reviewed deliveries to minimize errors.
● Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
● Completed pickup and shopping orders for customers across [Location].
● Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
● Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
● Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery drive
Century 21 -Sales Associate
October 2013 to June 2015 Brooklyn, NY
● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
● Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
● Kept apprised of emerging trends and provided informative customer service to assist in product selection.
● Mentored team members in mastering sales techniques to consistently exceed objectives.
● Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
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