Customer Service Associate

Waqas Anjum

Piscataway, NJ 732-***-**** *************@*****.*** Github LinkedIn

Software Engineer

Experienced in Ruby on Rails and JavaScript based programming with a background of over 5 years in finance. I bring a strong record of success collaborating with others and solving challenging problems. TECHNICAL SKILLS

Programming Languages: HTML, CSS, Javascript (ES6), Ruby, SQL, PostgreSQL, Shell Frameworks & Tools: React, Ruby on Rails, ActiveRecord, Git, Postman, Visual Studio TECHNICAL PROJECTS

Waqas’s Cafe - Github Demo

A cafe application that allows users to select different types of coffees.

● Designed and developed a full-stack web application using React.js on the frontend and a Ruby on Rails backend.

● Users are able to select their favorite coffees as well as leave reviews that permanently persist to the backend. Users have full CRUD capability on the reviews model.

● Initialized Redux in this application to handle several aspects of state throughout individual components. Flatagram - Github Demo

A social media application that allows users to create and share posts with one another.

● Designed and developed a full-stack web application using React.js on the frontend and a Ruby on rails backend.

● Users are able to post pictures with one another as well as be able to interact with them. Users have full CRUD capability on their individual posts.

Adventure Adviser - Github Live

A web application that allows users to view, search & submit adventures from around the world.

● Utilized React.js to create several components and make a simplistic interface for users to navigate the site.

● Designed a JSON-Server based backend deployed to Heroku that temporarily persists any new adventures created. EXPERIENCE

Bank Of America Edison, NJ

Relationship Manager & Business Owner’s Specialist 03/2019 - Present

● Provide excellent customer service to build as well as maintain a positive working relationship with customers.

● Supervise teams to increase their performance in exceeding sales targets and completing demanding assignments.

● Oversee all aspects of operations considering budget constraints; accountable for customer acquisition and sales. PNC Bank Bridgewater, NJ

Branch Sales & Service Associate 12/2016 - 03/2019

● Exemplified product knowledge to influence the purchasing habit and decisions of customers.

● Commended for surpassing the sales and customer satisfaction scores upon working with utmost importance.

● Developed a business plan by performing extensive research about the competitor’s activities, products, and services.

EDUCATION

Flatiron School New York, NY

Full Stack Software Engineering 04/2022 - 07/2022

Middlesex College Edison, NJ

Associate of Science, Business Information Systems 12/2021

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