Always have been enthusiastic and eager to

contribute to team success through hard work,

attention to detail and excellent organizational

skills. Clear understanding of every task and training in every career opportunity position I've been

blessed to have. Motivated to learn, grow and

excel in the company.

PROFESSIONAL SUMMARY

TaskUs - Content Moderator

San Antonio, TX • 03/2022 - Current

TaskUs - Bilingual Content Moderator

San Antonio, TX • 07/2018 - 03/2022

SOUTH TEXAS DENTAL, MCNA Dental - Customer

Service Representative

09/2016 - 05/2017

WORK HISTORY

• Managed content distribution for NFTS

Used content management system to analyze

user engagement and website metrics.

•

Maintained content to help resolve the creation

of fake accounts to scam the real accounts and

deliver goal deadlines.

•

Managed content distribution to online channels

and social media platforms.

•

Used content management system to analyze

user engagement and website traffic metrics.

•

Helped engineer manage what was said and

displayed sourced images and videos using

[Software] .

•

• Maintained customer satisfaction with forward-

SKILLS

• Bilingual

• Customer Service

• Assistant/ Receptionist (2 years)

I can take a task learn it and strive to

perfect it every day

•

John F. Kennedy High School

EDUCATION

YESENIA PUENTE E: adrunn@r.postjobfree.com

P: 210-***-****

A: San Antonio, TX 78251

Reynaldo L. Diaz Law Office - Legal Assistant

05/2016 - 08/2016

McDonald's - Cashier

11/2015 - 04/2016

SeaWorld San Antonio - Hostess

05/2012 - 11/2015

thinking strategies focused on addressing

customer needs and resolving concerns.

Answered customer telephone calls promptly to

avoid on-hold wait times.

•

Answered constant flow of customer calls with

minimal wait times.

•

Offered assistance to customers by sending out

dental cards as well as changing dental

appointments or Dr that would help provide

dental assistance to adult/ child, paying

attention to special needs or wants.

•

Handled office scheduling and made notes for

deadlines, motions and other important dates.

•

Filed court documents and legal pleadings with

court clerk on behalf of attorneys.

•

Worked alongside attorney, administrative

assistant and fellow legal assistants on complex

cases and legal processes as a Paralegal

assistant.

•

Operated cash register for cash and credit card

transactions with excellent accuracy levels.

•

Worked flexible schedule and extra shifts to meet

business needs.

•

• Helped customers complete purchases

Restocked and organized merchandise as

needed

•

Scanned tickets, got people to take end of day

surveys. to get better input in what can be done

to make the park have a better service and tips

on what can be added to park to make it

funner.

•

Answered customer questions about hours,

seating and menu information.

•

Made sure ticket entrance area was clean and

ready for every guest to feel special and

•

Edgewood Athletics - Clerical Assistant

09/2012 - 06/2013

welcomed into the park to make their

experience a memorable one.

Provided clerical support to the Edgewood

School District employees by copying, faxing and

filing documents.

•

Interacted with coaches by phone, email or

in-person to provide information.

•

Responded to inquiries from callers seeking

information.

•

Maintained organized files and stocked supplies

to support team needs and maximize

performance.

•

Made edits on Athletics website for the sport

events as well as I also worked sport events to

help when staff was low for all events

•

In Dec of 2020 I was admitted to the hospital

because I had a minor stroke which led to finding

out that I have a rare health case called "Multiple Cavernous Cranial Malformations". It's something

I'm going to have to deal with my whole life but I am ready for the continuous recovery journey. I'm

just happy to be alive and want to strive to do

better for myself and will not settle to let anything or anyone hold me back. I want to live my life as

normal as possible and would really love to get the opportunity to work for you. I like to be transparent and honest about things. With that being said that is why I I love to paint,draw,hike, travel and try new food ect it helps me relax and enjoy the little things in life most of us take for granted.

GET TO KNOW ME!

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