WORK EXPERIENCE

Sales Associate

Ollie's Bargain Outlet - Bristol, VA

July 2019 to Present

• Supervised cashiers and register transactions

• Supervised floor sales

• Sold a variety of merchandise

• Provided outstanding customer service

• Stocked inventory

FedEx Social Media Customer Service Agent

Teleperformance - Bristol, TN

December 2017 to June 2018

Assisted Federal Express customers with questions regarding orders placed and tracking packages on Facebook, Twitter and Instagram social media platforms, problem solving and going above and beyond to provide the "purple promise" service to the customer

• Performed data entry for Federal Express

• Provided policy and service information

• Assisted customers with a warm and professional attitude Server

Burger Bar - Bristol, VA

June 2017 to December 2017

ERIKA

YOUNG

Bristol, VA 24201

adrulv@r.postjobfree.com

276-***-****

Sales Associate with 10 years of experience in retail environments, as well as customer service and food industry. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

I enjoy providing pleasant customer service experiences and I adapt well in any work environment. I am a take charge, self starter who is able to multi task to get the job done! Willing to relocate to: Bristol, VA - Bristol, TN

Authorized to work in the US for any employer

waitress, served made to order burger entrees and milkshakes, maintain cleanliness of restaurant, open and close the restaurant, cash handling, online orders, providing a pleasant dining experience Barista and Cashier

Aramark - Bristol, TN

August 2015 to March 2017

Responsibilities

take orders and serve fresh, made to order coffee and blended drinks to customers,engage with customers to build loyalty, offer free samples, organize monthly promotions and events, also cook made to order snack like foods from a fryer and grill top, open and close cafe, make daily/nightly deposits, maintain cleanliness of the cafe, always provide excellent customer service

Prestige Beauty Advisor/makeup Consultant

Ulta - Bristol, TN

May 2015 to August 2015

Responsibilities

Consult & demonstrate makeup & skincare routines to customers, stock, cashier, inform customers on new makeup products & trends, meet daily sales goals & provide exceptional customer service! Accomplishments

Making women feel & look beautiful & building brand loyalty. Skills Used

Communication skills, customer service, friendly & outgoing personality! Senior Beauty Advisor

Walgreen - Bristol, VA

April 2009 to April 2015

Responsibilities

Meeting daily sales goals, providing exceptional customer service, assisting customers in locating makeup & skincare needs, unloading trucks, dealing with vendors daily, New hire training, build brand loyalty & helping customers get, stay & live well!

Accomplishments

Building sales daily, keeping customers informed on new trends, skincare, training new employees Skills Used

Providing excellent customer service, pos transactions, maintaining inventory, monthly trainings, leadership position EDUCATION

High school diploma

Science Hill High School - Johnson City, TN

September 1996 to May 2000

SKILLS

Certified Makeup Artist (2 years)

Customer Service

CSR

Call Center

Customer Care

Customer Support

Cash Handling

Coffee Experience

Food Industry

Host/Hostess

Upselling

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