Customer Service Care Aide

Jurupa Valley, Ca **************@*****.*** Primary 909-***-****

Education

Four-D College LVN-Nursing 2013

Colton, CA

Technical Skills & Abilities

Client Documentation

Administering medication

Behavior redirection

Medical terminology

Excellent communication skills

Supervision experience

Care plan management

Transferable Skills

Provides exceptional customer service

Demonstrates a strong ability to identify, analyze and solve problems

Develops workable action plans

Recognize the importance of accuracy

Meets all deadlines consistently

Takes decisive action based on well documented facts

Gives proper attention to monitoring the status of high priority projects.

Employment History

OTR Assistant Amazon 10/2018-10/2021

Chino, CA

Track and report of ATS/labor hours. Set goals that are realistic, achievable and credible. Ensure successful area performance, through tracking and reporting metrics. Maintains a calm composure when facing multiple tasks and deadlines. Independently assess all aspects of associate work performance and provide feedback. Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

Lead Health Care Aide Armando De La O 2015-2018

Rialto, CA

Training all staff members, scheduling and ordering all supplies. Completed data entries in charts and log books to document clients' progress with accuracy. Supervised frequent activities such as medication and personal hygiene to ensure safety. Ensured clients' well-being, safety and comfort in adherence with physicians' orders. Worked to improve patient outlook and daily living through compassionate care. Monitored clients' progress to report necessary changes. Maintained a clean and well-organized environment to promote client happiness and safety.

Home Caregiver Comfort Care Senior Service 2013-2015

Redlands, CA

Completed data entries in charts and log books to document clients' progress with accuracy. Ensured clients' well-being, safety and comfort in adherence with physicians' orders. Supervised frequent activities such as medication and personal hygiene to ensure safety. Worked to improve patient outlook and daily living through compassionate care. Monitored clients' progress to report necessary changes. Maintained a clean and well-organized environment to promote client happiness and safety. Transported client to doctor's appointments and to complete other related errands. Administered all necessary medications as directed by care plan. Developed strong and trusting rapport with each client to facilitate best care possible.

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