Active Directory Customer Care

Phone 484-***-****

OBJECTIVE

Skilled in designing, building, and managing different technologies while documenting and creating reports.

Attained comprehensive instruction of the Transmission Control Protocol/Internet Protocol (TCP/IP) suite.

Excellent understanding of TCP/IP, network devices including switches, routers, and firewalls

DNS, DHCP and SMTP knowledge acquired.

Equipped with skills to analyze, test, troubleshoot, and evaluate network systems

Extensive knowledge of technologies such as LANs, WANs, cloud networks, servers, and data attained through course of education.

Skilled in performing network maintenance and ensuring networks perform with minimal interruptions.

Proficient in analytical skills, communication skills, multitasking, problem-solving, active learner, critical thinking and judgement, organizational skills, and decision-making.

Experience working in contained and virtual environments and working in data centers.

Proficient in LDAP/Kerberos authentication with Microsoft Active Directory.

Other skills include SAN and NAS technologies, administering Linux and windows, AWS, Azure and GCP cloud providers.

EDUCATION

University of Maryland Global Campus, Largo, Maryland. May 2021

Bachelor of Science: Computer Networks and Cyber Security

Knowledge and skills acquired

Comprehensively learned advanced information system security and how to enhance organizational security.

Excelled in attaining knowledge of managing risks by identifying and mitigating them.

Proficient in installing and managing windows server operating systems.

Understanding of how to plan, implement and maintain active directory services, Windows

Skilled in working with group policies, virtualization, users and groups, security policies, application and data provisioning for business continuity attained.

Cloud Technology skills attained, especially hands-on study of basic technologies.

Techniques of application with tools used in the cloud environment attained.

Knowledge of global infrastructure of the cloud, deployment, and operation such as high availability, scalability, elasticity, security, and troubleshooting acquired.

Proficient at comparing AWS, Microsoft Azure and Google cloud services.

Acquired skills in designing and implementing network access services and active directory infrastructure including server upgrade, automated server deployment, virtual machine manager services, DHCP and DNS

CAPSTONE PROJECT AT UMGC

Virtualization project

Attained skills of how to Log in to a newly created AWS account and experience how AWS Management Console (Dashboard) operates.

Provide a detailed overview of the steps required to install the

Ubuntu server operating system on the virtual machine.

Acquired skills on how to provide detailed overviews of the steps required to install the Ubuntu server operating system on the virtual machine.

Learned the benefits of virtualization in a cloud environment

Launch the terminal and updated the Ubuntu Server using commands like sudo apt-get update and sudo apt-get upgrade

Leaned to login via an SSH client after successfully installing the Ubuntu Server operating systems.

Experienced how to work in a team to complete projects in a timely manner

Took on more responsibility as a team lead to make sure everyone completed their assignments on time

Community College of Baltimore County, Rosedale, Maryland

Associates of Applied Sciences: Information Systems Security (Cybersecurity) June 2019

Associates of Applied Sciences: Network Technology June 2019

Knowledge and skills acquired

Learned to survey various protocols that compromise today’s converging communication and state of the art networks.

Acquired skills to understand communication and network protocols, programs DCOM 252 – Advanced TCP/IP

Skilled in architecture, components and operations of routers and switches in a small network for basic functionality and security

Leaned the skills to troubleshoot common issues with switches and routers that include both IPv4 and IPv6 networks including VLANs and wireless LANs

Proficient in Operating System Security

Technical knowledge acquired

Printing, mobile devices, storage, peripheral devices, system components, networking, system management, file management, system implementation, security, PC troubleshooting.

Capstone Project at CCBC

Building a computer from scratch

Learned how to use multiple learning formats to learn how to install, manage and secure computer hardware and master home and corporate OS environments.

WORK HISTORY

Fire Prevention Manager Jan 2017-Present

Decosta Construction Specialists Inc. Baltimore, Maryland.

•Manages a group of four workers for a fire prevention and maintenance company.

•Communicates regularly between company and client and completes detailed project

documentation to receive company payment and settlements.

•Authorizes company materials and tools used on site.

•Generates work orders, tracking of material and restocks for smooth production flow.

Key Accomplishments

•Facilitated and managed a team of four people to complete production on time and on budget.

•Completed an entire survey and firestop of all MedStar Hospitals in Maryland

Certifications in progress

CCNA, CompTIA A+, Security + and Network +

Environment

MOAC xtreeme online labs

Test out labsim

Xtreeme labs

Virtual box

Packet tracer (configuring switches, routers and firewalls using command line interface)

Relevant key Skills

Customer care/service

Hardware knowledge

Technical Windows 10

MS office 365

Research

Database

Active Directory

Troubleshooting

Account Management

Operating system

Repairs

Compliance

Inventory

Policies

Information services

Installations

Network Hardware

Industry Trends e

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