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Tour Manager Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
July 23, 2022

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Resume:

ALARIC

FERNANDES

SALES PROFESSIONAL

EXECUTIVE SUMMARY

Diligent, goal-oriented Sales

Professional with over years

of experience applying

structure and motivation in a

fast-paced environment,

leading to exceptional

productivity.

PROFESSIONAL

EXPERTISE

Market research

Social Media Strategy

Marketing Sales

Microsoft Office - Excel

2016, Word 2016,

PowerPoint 2016

RELEVANT EXPERIENCE

EduTech sales for Project Management courses.

Understanding customer qualifications & skillset and advising alternate courses for renowned .

Exceeding to meet monthly targets.

Program Advisor

Erulearning Solutions Pvt. Ltd., India February 2022 - Present Attracting new clients by innovating and overseeing the sales process for the business.

Investigated website, provided commercial, marketing, and strategic support.

Identifying and researching opportunities that come up in new and existing markets

Business Development Executive

Yellow Ladder, India June 2020 - February 2021

CONTACT

Mobile:

810-***-****

Email:

adruio@r.postjobfree.com

Address:

100, Munshi Colony, Mahakali

Caves Road, Andheri East. Mumbai

- 400093

Linkedin

https://www.linkedin.com/in/alari

c-fernandes-521817181/

SOFT SKILLS

Communication

Team Players

Problem Solving

Creative thinking

Sourcing new sales opportunities through inbound lead follow-up and outbound 100 plus cold calls and emails.

Understanding customer needs and requirements.

Routing qualified opportunities to the appropriate sales executives for further development and closure.

Inside sales specialist

AMPA Orthodontics Pvt. Ltd., India March 2021- January 2022 Gained experience in adopting proven methods to nurture client relationships, generate leads, and reach target goals. Prepared customized quotes and answered inquiries regarding products and services.

Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge. Built and managed a strong sales pipeline. Sales Executive

Travtips, UAE Jan 2020 - May 2020

FREELANCE TOUR MANAGER

Undertook an incentive tour to Malaysia for employers at Dominos - FIDA 2019

Ensured customer satisfaction with accommodation and service provided during the Tour

Responsible for the safety and well being of the tour members Assisted in maintaining tour records, including expense accounts and debriefing reports

COX & KING / May 2019

ACADEMICS

Thomas Cook Centre of Learning

Post Graduate Diploma in Travel and Tourism

2018 - 2019

Mumbai University St. Andrews College

Bachelor in Mass Media

2012 - 2015

LANGUAGES

English

Hindi

Marathi

Konkani

Fluent in -

AWARDS

Azamara Club Cruises

Captain status for Royal

Caribbean International

Celebrity Cruises

Designated Accor Hotels

Ambassador for 2019

Optimized domain names, conducted research, and analysis. Built reports to analyze the data and consistently increase revenue. Investigated website, provided commercial, marketing, and strategic support.

Processed cases in compliance with policies and procedures of Media.net.

Contributed to the process in terms of Best Sharing Practices. Media.net, Mumbai March 2016 - September 2018

CUSTOMER SERVICE AGENT

Research Analyst

CATHAY PACIFIC AIRLINES, MUMBAI [3 MONTHS CONTRACT] December 2015 - February 2016

Worked as Airline Customer Service Agent and helped customers with flight reservations, providing boarding passes, itinerary changes, baggage concerns, and questions about customer loyalty programs.



Contact this candidate