Salesforce Administrator

Tejaswini Lavidi

Email: **********@*****.***

Ph#: 818-***-****

Professional Summary:

• 1 year of experience in the field of IT industry as Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering cloud applications.

• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.

• Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package and Custom Application, Sandbox Data Loading.

• Extensive hands on administrative tasks like designing of custom objects, custom fields, and role based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships.

• Experience in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

• Experience in Data Migration using Import Wizard, Excel connector, Workbench and other integration tools like, On Demand and Apex Data Loader.

• Knowledge in the design and development of Apex Classes, Controllers, Triggers, Visualforce pages as well as the Salesforce.com API.

• Knowledge in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

• Understanding of fundamental business processes, good communication and inter-personal skills with ability to work well in a dynamic team environment.

Key Skills:

Salesforce Technologies Salesforce CRM, Salesforce Lightning Web Components, Standard/Custom Objects, Roles and Profiles, Permission Sets, Sharing Settings, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Process Builder, Visualforce, Apex, SOQL, SOSL, Data Loader

Languages APEX

IDE’s Force.com IDE

Integration Tools Force.com, Data loader

Methodologies Agile and Waterfall

Operating Systems Windows Variants.

Professional Experience:

Client: Cardinal Health, Dublin, OH. June 2021 – Till date Role: Salesforce Administrator

Roles & Responsibilities:

• Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement.

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

• Created page layouts to organize fields, related list and other details on a record detail and edit page.

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

• Developed workflow rules for various tasks and Email alerts as per the requirement.

• Developed Approval process for the application by implementing custom formulas in different stages of approval.

• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Provided the training to the internal business users to use the application and develop their own custom report.

• Prepared user manual and technical support manual. Tools/Technologies: Salesforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox

References: Will be provided upon request.

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