Customer Service Associate
Resume:
978-***-**** **********@*****.*** Fresno, CA *****
Summary
Hardworking worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
●High-Volume Dining
●Menu Memorization
●Food Inspection
●Table Setting Arrangements
●Point of Sale (POS) System Operations
●Effective Customer Upselling
●Food Safety Understanding
●Check Payment Processing
●Table Bussing
●Dining Customer Service
●Workflow Coordination
●Service-Oriented
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Experience
Server
sakanaya Fresno, CA
05/2022 - Current
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●Greeted customers, answered questions and recommended specials to increase profits.
●Promoted desserts, appetizers and specialty drinks to optimize sales.
●Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
●Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
●Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
●Served food and beverages to patrons and immediately remedied issues with orders.
●Addressed complaints to kitchen staff and served replacement items.
●Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
●Stocked server areas with supplies before, during and after shifts.
●Resolved customer concerns with friendly and knowledgeable service.
●Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
●Implemented sanitary food handling, holding and service protocols.
●Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Front of House Team Member
Panda Express Fresno, CA
07/2021 - 01/2022
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●Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
●Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
●Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
●Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
●Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
●Monitored restaurant occupancy levels and addressed seating and service issues with urgency.
●Maintained clean and orderly appearance throughout kitchen and dining area.
●Sanitized workstation at end of shift to prevent foodborne illnesses.
●Put together multiple, concurrent orders during dinner and lunch hours.
●Rotated stock items and ingredients to maintain freshness.
●Executed proper techniques when preparing menu item ingredients.
●Helped train and develop new talent.
●Set up work stations prior to opening to minimize prep time.
●Followed recipes to maintain restaurant standards and satisfy customers.
●Properly utilized various cooking utensils to prepare range of food items.
●Set up and performed initial prep work for soups, sauces and salads.
Customer Service Associate
Walgreens Fresno, CA
02/2021 - 08/2021
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●Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
●Helped customers by answering questions and locating merchandise.
●Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
●Followed company policies, rules and procedures to promote company goals and maintain safety.
●Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
●Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
●Calculated pricing, applied discounts and collected payments to process transactions.
●Initiated friendly conversation with customers to determine level of assistance required.
●Collected payments and provided accurate change.
●Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
●Accepted cash and credit card payments, issued receipts and provided change.
●Helped with purchases and signed customers up for rewards program.
●Learned roles of other departments to provide coverage and keep store operational.
●Verified customer age requirement for alcohol or tobacco purchases.
●Delivered high level of customer service to patrons using active listening and engagement skills.
Contractor
Parker Hannifin Corp. Haverill, MA
05/2020 - 02/2021
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●Set up and operated production equipment according to daily work orders and safety procedures.
●Moved items between machines, conveyors and transport equipment to meet production needs.
●Examined final products for conformance with quality and design standards.
●Recorded inspection results after production runs.
●Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
●Unloaded and sorted products and transported items to proper locations.
●Attended regular training sessions to increase machine operating skills.
●Worked at fast and steady pace to meet production goals.
●Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
●Diligently maintained safety and quality standards.
●Operated filtration equipment safely and in compliance with company policies and procedures.
●Completed product assembly according to standardized procedures.
●Adjusted controls or stopped machines and opened holding devices to correct problems.
●Recognized defective material and reported issues to management.
●Prepared machines for filtration operations by calibrating, adjusting and testing control or settings.
Education and Training
High School Diploma
Herbert Hoover High School, Fresno, CA
06/2019
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Associate of Science: Radiology
Clovis Community College, Clovis, NM
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