Customer Service Human Resource

KASI COMMONS PHR

954-***-**** ****.*******@*****.***

Strategic and innovative professional who translates business vision into initiatives that improve performance, growth, and employee engagement. Empowering advocate who supports companies and leadership with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. Qualifications & Skills

Learning & Development

Alteryx

Talent Acquisition

Adult Learning Theory/Cognitive Styles

HR Best Practices

ADDIE

Data Processing & Analytics

Onboarding Ambassador

Customer Service Professional

PROFESSIONAL EXPERIENCE

PricewaterhouseCoopers Tampa, FL 2017 – Present

PwC Canada Recruitment Services & Onboarding

Manage relationships with internal and external stakeholders working out of group google mail inbox, addressing inquiries around ServiceNow tickets and escalations, interview scheduling, start date changes, candidate withdrawals, AMEX applications, candidate move to hire in WD, compliance and questions around laptop shipment

Designed an Onboarding program including diversity initiatives and resources for the Canada Recruitment Services & Onboarding team to enhance the assimilation of new hires into their roles despite the challenges of being in a virtual environment

Proactive in ensuring new joiners complete their onboarding tasks prior to their start date which provides them easy assimilation into the firm

Daily audits of multiple trackers to ensure most accurate and real-time data is reflected, mitigating impact on new joiners’ transition

Guide new joiners through the onboarding process with information that include I-9 processing, welcome communications, AMEX card applications, laptop shipments

Audit and upload required employee documents to the human capital data management system to ensure compliance with records management

Built Alteryx Workflow to generate real time data reflected on google sheets, troubleshoot workflows and build formulas across multiple trackers, automating them minimizing errors when auditing for real time accuracy Business Services Talent Acquisition

Developed and proposed multifaceted business case for IFS Talent Acquisition team focused on enhancing the employee referral process

Screened candidates via resume review and initial phone screen interview to present a slate of diverse candidates to hiring leaders

Established and maintained recruiting-related relationships both internally and externally through virtual and non-virtual environments

Responded to routine recruiting-related questions from partners, staff, and candidates throughout various phases of the recruiting life cycle

Managed/updated Workday to reflect candidate progression in real time

Automated multiple Talent Acquisition trackers to minimize repetitive tasks for Recruiters and Recruiting Associates that reflected transparency and appropriate data needed for senior stakeholders

Scheduled ad hoc candidate interviews with hiring leaders

Connected with Talent Consultants for feedback on internal candidates’ eligibility when applying for new positions KASI COMMONS PHR

954-***-**** ****.*******@*****.***

Business Services Finance & Billing

Supported the coordination of communications, scheduling, managing calendars, reporting, invites and events with identified stakeholders across all lines of service while serving as an internal single point of contact. Self-directed learner on learning and development trends, continuous upskilling, mindful practices and well being initiatives

Worked directly with HR Talent Consultant to design, develop and administer Workday training for department based on needs analysis. Established learning objectives and utilized design thinking to empathize with team’s expectations around desired training outcome while leveraging resources that aligned to learner specific needs

Collaborated with Senior Leadership and Talent Consultant based on needs assessment and surveyed responses to design and construct department focused training program (mAC University) that went firm wide for all Admin services, once program was launched, utilized Kirkpatrick levels of evaluation to measure the transfer of learning on individualized trainings

Worked directly with L&D for CPE Events, process CPE submissions into Vantage system utilizing Qualtrics and Blooms Taxonomy adhering to NASBA requirements

Automated a weekly recurring request by building an Alteryx Workflow for PwC Partner that brought a 4-hour weekly task down to 5 minutes

Facilitated blind spots training on personal biases and its effect on interpersonal interactions at a local K-12 private school, which promoted awareness around the challenges and obstacles that are aligned with diversity and inclusion 4Generations Institute Tallahassee, FL 2015 – 2016

Advocated to bring awareness around the challenges and inequities children in the foster care system face

Networked with political affiliates throughout the state, had discussions around education, healthcare, prevention of child abuse and neglect

Andrews Downtown Tallahassee, FL 2013 – 2016

Served as a beacon for inquiries that ranged from menu offerings, building layout, benefits, history and knowledge of establishment

Executed and managed staff onboarding trainings, provided explanation of company culture, expectations, opportunities for growth, and field knowledge

Designed and facilitated Onboarding trainings based on employee’s cognitive styles, utilized gamification through simulation, role play and shadow exercises. Conducted employee refresher trainings on roll outs of menu and work-flow updates

EDUCATION & PROFESSIONAL CREDENTIALS

Master of Arts Degree – Adult Education/Human Resource Development – University of South Florida Bachelor of Science Degree – Public Administration/Sociology – Florida State University Professional in Human Resources (PHR)

Diversity, Equity and Inclusion in the Workplace Certificate Human-Centered Design Badge

Digital Acumen Badge

Data-driven Decision Making Certificate

Human Resource Development Certificate

Diversity in Education Certificate

PROFESSIONAL AFFILIATIONS

Florida Diversity Council Advisory Board – Membership Committee Women's Inclusion Network

Black Inclusion Network

PwC Digital Explorers

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