Fraud Investigator Customer Service

Rob Getzinger

***** ***** **** **. • Redding, CA 96003

530-***-**** • **********@*********.***

Customer service based, results driven, strong leadership results, business operations and safety engineering skills. History of exceeding goals and expectations on personal work assignments and while developing employees to provide professional and consistent results. Known to participate in a dynamic management team, provide favorable individual results, and to lead, plan, organize, direct, and evaluate safety and health consultants in a cycle of continuous improvement while providing effective consultation services to business clients.

Professional Experience

Area Manager, State Compensation Insurance Fund Sept. 2019 – May 2022 (retired)

Manage loss prevention consultants and engineers covering a large geographical area of Northern California. Conduct file reviews and ride-along assessments of the loss prevention consultants to improve the overall services provided and for attainment of program objectives. Train and develop new consultants. Manage employees to achieve productions goals. Assisted in developing a workload information system to improve monitoring and functioning of the overall program statewide.

Compliance Safety and Health Officer, Cal-OSHA June 2016 – Sept. 2019

Conduct accident investigations and workplace inspections, enforce Title 8 standards, recommend and obtain abatement of hazards and safety plan deficiencies. Develop and defend citations and penalties based on fact based and interview evidence. Work closely with the employer and employee community to comply with Title 8 standards. Developed and presented multiple topics on safety and health and compliance with Title 8 standards to many outreach attendees. Achieved top levels of production in key result areas for enforcement officers.

Loss Prevention Manager, State Compensation Insurance Fund Dec. 2013 - June 2016

Managed loss prevention consultants covering a large geographical area of Northern California. Conducted file reviews and ride-along assessments of the loss prevention consultants to improve the overall services provided and for attainment of program objectives. Assisted in developing a workload information system to inform of tasks and due dates and maintain completion statistics of the overall program statewide.

Premium Audit Manager, State Compensation Insurance Fund Mar. 2010 - Dec. 2013

Managed workers’ compensation premium auditors covering a large geographical area of Northern California. Assisted with uncooperative clients in obtaining access to the worksite and financial records and worksite surveys to accurately and fairly represent the risk.

Underwriting Manager, State Compensation Insurance Fund Dec. 2005 - Mar. 2010

Managed the district underwriting department. Oversaw underwriters engaged in the evaluation and pricing of new and renewal workers’ compensation policies based on exposures and loss history.

Sr. Underwriter/Fraud investigator, State Compensation Insurance Fund May 1992 – Dec. 2005

Conducted the most complex underwriting duties; field investigations of operations; evaluation of risks for special pricing based on operations, claims history, and loss prevention reports. Conduct premium fraud investigations for referral to county district attorneys.

Field Payroll Auditor, State Compensation Insurance Fund Jan. 1990 - May 1992

Conduct field payroll and operations audits to ensure accurate premium reporting and report on the operations of the business.

Education

Certificate in Organizational Change Leadership, (2019)

University of Wisconsin, Platteville, Wisconsin

Master of Arts Degree in Occupational Safety and Health (2018)

Columbia Southern University, Orange Beach, Alabama

Bachelor of Arts Degree in Organizational Leadership (2015)

Southern New Hampshire University, Manchester, New Hampshire

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