Accounting Manager / Operations Manager

C H R I S T I N A L . L I T T L E

***** * . ****** *** ******, KS 66061

Mobile: 913-***-****

E-mail: ******************@*****.***

WORK EXPERIENCE

Accounting Manager (July 2021- Current) Netzer Sales Inc. Lenexa, Kansas

• Manage the accounting staff who are responsible for financial reporting, billing, collections, payroll, and budget preparation

• Recruits and hires accounting and financial staff and conducts performance evaluations

• Coordinates training programs for new staff and identifies training needs for current staff

• Create systems and processes for analyzing, writing, and following legal requirements and recommending improvements to business procedures

Service Manager (Sept 2020 – July 2021) Ulta Overland Park, KS

• Meeting/exceeding goals related to service, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover, and contribution goals)

• Communicating and providing feedback to field leadership, including the Business Market Trainer and Services District Leader, on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape

• Planning and executing in-store events that deliver an unrivaled guest experience, driving brand partner collaboration and delivering on sales and payroll goals.

• Establishing performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisals Retail Operations Manager (June 2020 – Sept 2020) Ulta Olathe, KS

• Prioritize and execute product and marketing resets, price updates, and inventory related tasks

• Analyze financial and operational reporting, including store visit and audit results to protect company assets and minimize loss

• Build a high-performance environment to exceed sales, profitability, and operational goals

• Drive policies and procedures to meet company standards to reflect Ulta’s mission, vision, and values Office Manager (2013 - June 2020) Netzer Sales Inc. Lenexa, KS

• Delegate day-to-day activities for office personnel, store managers, and purchasing agents

• Manage nine locations in Kansas & Missouri remotely to correct errors and review daily collections

• Responsible for the daily activities of sales representatives in promoting and selling product

• Direct six drivers to deliver product and equipment to locations across Kansas & Missouri

• Training office staff and store managers on policies, procedures, new software, and daily tasks

• Organize open house events on a quarterly basis by directing participants

• Lead continuing education to salon owners and stylists of latest trends, vendors, and products

• Track payment and enrollment of education courses, and closeout courses when complete Finance Manager (2008 - June 2020) Netzer Sales Inc. Lenexa, KS

• Responsible for managing the end of month process and bookkeeping

• Accountable for setting up tax-exempt accounts following Kansas & Missouri guidelines

• Analyze monthly, quarterly, and annual performance of gross sales and company expenses

• Lead weekly meetings with sales representatives to discuss sales performance goals

• Oversee the payroll management for 70 employees

• Ensure 20,000 accounts are abiding by the agreed payment terms

• Evaluate and process paperwork for past due balances for court hearings WORK ACCOMPLISHMENTS

State Beauty Supply

• Upgraded credit card processing procedure to increase internal efficiencies and reduce expenses

• Created an automated process to quickly identify delinquent accounts and decrease past due accounts through collection Process

• Created a new more efficient and documented training process for new hires

• Lead quarterly process of collecting unsold products to donate to the Battered Women Shelter

• Utilized business contacts to offer cancer patients an affordable option to purchase Monofilament Wigs

(Breathable fabric/ less irritating) for a reasonable price

• Coordinate with local salon owners to gather products for charitable events SKILLS

Financial Skills

• Skilled in Accounting & Credit Principles, Detail Orientated, Well Organized, Efficient in Time Management, Quick Study, Proficient with Multitasking in Fast-Paced Environment Personal Skills

• Self-Starter, Highly Interpersonal, Interactive Communicator, Customer Centric, Experienced Manager, Goal Orientated, Problem Solver, Personable

Computer Software

• Microsoft Office (Excel, Outlook, PowerPoint, Word, 365), Microsoft Teams, Loyalty Program, Chase Merchant Services, Fivestars Rewards Program, Integrity Software, PayClock Payroll System, Sync Payments, TinyTERM Plus, Kronos, Bella, Ultanet Licensed Cosmetologist (2007 - present)

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