Support Representative Line Worker

Fleaneshia Stephens

San Antonio, TX *****

********@*****.***

+1-210-***-****

Authorized to work in the US for any employer

Work Experience

Assembly Line Worker

AW Texas Warehouse

December 2021 to Present

• Maintaining my 55 second time per cycle to maintain a steady flow in the assembly line.

• Assessing parts for any possible malfunction before entering them in the valve body.

• Assembling the valve body that goes inside the engine.

• Relieving other team members when they need to leave the line temporarily. Technical Support Representative

Spectrum - San Antonio, TX

June 2021 to December 2022

• Troubleshooting cable boxes, modems and routers.

• Giving customer support by adjusting customer’s packages to better fit their needs.

• Shipping out 30 to 50 different equipment products per day to customers all around the globe.

• Scheduling technicians when needed.

Specialize Escalation Agent

Maximus Call Center - San Antonio, TX

November 2018 to June 2021

• Sympathizing with client throughout the state of Texas, while actively listening to better serves their need.

• Going over the state of Texas qualification for Medicaid and SNAP benefits.

• Calming irate clients by allowing them to vent and using a calm/comforting tones when addressing their issues.

• Following all HIPAA regulations and securing all personnel information while working remotely. Assembly Line Worker

Manpower-Caterpillar - Seguin, TX

June 2018 to November 2018

• Working 3 to 5 different stations within assembly line throughout the day.

• Upholding all safety rules and regulation while maintaining a steady workflow.

• Building on high quality Cat engines.

• Learning how things work behind the scene in order to get the end results seen in stores. Front Desk Receptionist

Holiday Inn Express - Livingston, TX

October 2015 to June 2018

• Operating all office equipment.

• Offering customer support by handling issues that arise, such as, maintenance and housekeeping.

• Booking rooms, rates that are given.

• Auditing and collecting payments upon check-in

Electronic Sales Associate

WALMART SUPER CENTER - Livingston, TX

May 2012 to October 2015

• Created a audit system for our i-Pads and other apple products, while maintaining the inventory on all high-end merchandise within the department.

• Helped out in multiple departments such as Sporting Goods, Fabric, Auto, Cellular, Photo Lab and Front Cashiering.

• Loading/unloading, stocking shelves and ordering more merchandise when product inventory get low.

• Stay up to date on all new electronic.

Education

78 credit hours in HUMAN RESOURCE MANAGEMENT

SAM HOUSTON STATE UNIVERSITY - Huntsville, TX

High School Diploma

Livingston High School - Livingston, TX

Skills

• Administrative experience

• Human resources

• Microsoft Office

• Windows

• Microsoft Word

• Microsoft Powerpoint

• Organizational Skills

• Customer Service

• Computer Operation

• Microsoft Excel (10+ years)

• HIPAA

• Auditing

• Assembly

• Laboratory Experience

• Active Directory

• Manufacturing

• Operating Systems

• Technical Support

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