Customer Service Data Entry

Jennifer Nicol

Mokelumne Hill, CA ***** ***************@*****.*** 925-***-****

Work Experience

Account Manager

Crown Dental Studio - Concord, CA

June 1999 to October 2020

*Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Mostly working with high volume of professional dentists.

*Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Researched and rapidly solved problems and instilled client trust to key accounts and employees.

*Led in programing and managing new software of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing all areas of laboratory.

*Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

*Has exceptional skills with patients in laboratory for shade verification and chairside assisting in implant/crown insertion. Also proficient in Plaster dept. and spray opaque.

Education

Mc Lane High School - Fresno, CA

Skills

•Office Manager

•Customer Service

•Scheduling

•Billing

•Inventory

•HR

•Shift Manager

•Payroll

•Account Collection

•Workers Comp

•Auto and business Insurances

•Invoicing and Filing Database & Records Management EOM reports Operating Office Computer Programs

•HR & Complaint Handling

•Data Entry (45 WPM)

Computer Skills: Microsoft Office

•PowerPoint

•Access

•Windows 10

•Dental Laboratory Experience

•Management

•Employee Orientation

•Accounts Receivable

•Accounts Payable

•Human Resources Management

•Recruiting

•Medical Billing

•Benefits Administration

•Performance Management

•Insurance Verification

•Interviewing

•Financial Report Writing

•Excel (3 years)

Assessments

Problem solving — Proficient

December 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Proficient

Office manager — Proficient

February 2021

Scheduling and budgeting Full results: Proficient

Verbal communication — Proficient

February 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Cognitive ability — Proficient

August 2019

Combining pieces of information to form general rules or conclusions.

Full results: Proficient

Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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