Kristyn Clark

Escondido, CA *****

760-***-****

adruc7@r.postjobfree.com

Professional Summary

Dedicated Patient/ Customer Service Representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Patient Greeting

Explaining Policy and Procedures

Insurance Information Collection

Patient Engagement

Patient Interviewing Skills

Providing Information and Resources

Insurance Verification

Caring and Empathetic

Documenting and Recording Information

Patient Confidentiality and Data Security

Gathering Information From Patients

Appointment Confirmation

Building Rapport and Credibility

Call Transfers

Demographics Information

Family Medicine

Medical Billing

Calm and Effective Under Pressure

Quality Standards and Protocols

Multi-Line Telephone Systems

Benefits Explanations

Insurance Form Processing

Patient Flow

Patient Health Information Access

Eligibility Determinations

Informed Consent

Team Meetings

Time Management

Punctual and Hardworking

Referral Verification

Health Information Act

Work History

August 2009 - August 2021

Scripps Clinic Rancho Bernardo, CA

Patient Service Representative

Took copayments and compiled daily financial records.

Assisted patients in filling out check-in and payment paperwork.

Balanced deposits and credit card payments each day.

Followed document protocols to safeguard confidentiality of patient records.

Recommended service improvements to minimize recurring patient issues and complaints.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Organized patient records and database to facilitate information storage and retrieval.

Helped address client complaints through timely corrective actions and appropriate referrals.

Facilitated communication between patients and various departments and staff.

Maintained excellent attendance record, consistently arriving to work on time.

September 1994 - December 2006

Washington Mutual Bank Poway, CA

Assistant Manager

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Increased employee performance and job satisfaction to strengthen retention and engagement.

Reduced financial discrepancies to minimize threats to health and productivity of business.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Established objectives to offer team members clear roadmap to help company achieve overall goals.

Developed strategy to increase sales and drive profits.

Created employee schedules to align coverage with forecasted demands.

Compiled financial data to comply with budget.

Reviewed sales and gross profit report to assess company efficiency.

Mentored team members to enhance professional development and accountability in workplace.

Monitored security to protect employees, customers and property.

Recognized staff for contributions to company success to foster engagement and increase productivity.

Developed organizational structure to outline and direct rules, roles and responsibilities.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

June 1987

Bishop Union High School Bishop, CA

Contact this candidate