Customer Service Support

Makenzie Sunday

770-***-**** ***************@*****.*** Union City, GA 30291

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

One Call Resolution

Problem-Solving

Conflict Resolution Techniques

Account Authorizations

Online Platforms

Pricing Adjustment

Sales Expertise

Reliable and Trustworthy

Friendly, Positive Attitude

Organizational Skills

Customer Service

Computer Skills

EXPERIENCE

Customer Service Manager, Mosaic Kreations, September 2020-Current Union City, GA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Maintained high feedback ratings from customers by responding quickly to questions and problems.

Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.

Met or exceeded goals and objectives for online selling department. Customer Service Cashier, Touchdown Wings, June 2018-December 2018 Austell, Georgia

Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Greeted customers and responded to informational requests. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers.

Customer Service Associate, Uptown Pups, June 2017-October 2017 Atlanta, GA

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Educated customers on special pricing opportunities and company offerings. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

EDUCATION AND TRAINING

Some College (No Degree)

Health And Human Services, Ultimate Medical Academy - Clearwater, Clearwater FL

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