Shon Cooper

adrubm@r.postjobfree.com 202-***-**** Springdale, Maryland

Website: https://scoope69.github.io/shons-blog-page/ Linkedin: www.linkedin.com/in/shon-cooper-520baa121 Professional computer service technician with1 year of experience in help desk services level I. Help desk service experience, including ticket/phone triage using ConnectWise, patch/server management, and N-Able’s Active Directory account configuration. Experience in remote monitoring services using AWS’s Automate Control, troubleshooting for 20 client’s a day.

EDUCATION

Montgomery College

Silver Spring, Maryland

Computer Science

GPA: 3.0, Dean’s List for 3 semesters

Years attended: 2015-2019 (expected graduation date 2020) Skills acquired: Direct-training C++ fundamentals covering Objects, Data Types, Constraints/Literals, as well as Decision Making, References, Dynamic Memory, etc. Javascript fundamentals covering Primitives (Booleans, Strings), Variables, Objects, Primitives vs Objects, Arrays, Functions/Function Declarations, and Arguments. CERTIFICATIONS

MS Excel- 2013 (Certificate of Completion: LinkedIn) A+ 220-1001 & 220-1002 (February 2022)

Google IT Support Specialist (June 2021)

AZ-900 (working to obtain in a dedicated 1 month)

Network+ (working to obtain in 5 months)

SKILLS

Operating Systems: Linux (Ubuntu), MacOS, Windows server 2016 Cloud Computing: AWS (beginner), Azure Portal (intermediate) Programming Languages: C++ (intermediate), HTML5/CSS3/BootStrap/Javascript

(intermediate), Java (beginner), MySQL (advanced)

Courses: MS Excel 2013, Web Development Bootcamp 2022 (current), Microsoft Azure (1 year), Google IT (6 months), Computer Networking (2 years), Languages: English (fluent), French (Novice), Mandarin (beginner) Miscellaneous: Azure SQL, ClickUP, GitHub, Raspberry Pi, PowerShell, PuTTY, VMware, Filezilla, IP Vanish (VPN services),

PROJECT EXPERIENCE

Build Your Own Website Udemy

May 2022

Using Atom Text Editor, construct a personal website using the up to date HTML5 and CSS cascading style sheets. Implemented HTML elements: boilerplate, headers, paragraphs, divs, positions, table/row structures and more. Designed the website using CSS and uploaded to github.

Result: Demonstrated ability to learn HTML and CSS in a short period of time, and design a website with advanced techniques

Set-up Proxmox Type I Hypervisor

April 2022

Configuring Ethernet capabilities on a laptop using a USB-to-Ethernet adapter and installing the proper driver. Installing and configuring Proxmox (static IP address, netmask, DNS). Remotely accessing Proxmox’s GUI via URL using static IP addressing Result: Installed VM ISOs onto proxmox and running VMs Set-up Home Network Independent Project

July 2021

Purchasing of a cable/modem router and installment of equipment. Extending the wired capability of the network, using a tenda gigabit switch (5-port) to connect peripheral devices to the network.

Result: Securely constructed passwords for 2.4 Ghz & 5 Ghz bands. Confirmed the efficiency/reliability of the network using speed test resources Installation of VirtualBox & Deployment of VM Coursera June 2020

Installation/configuration of Virtualbox Software, creating, managing, and deploying a VM environment

Result: Demonstration of skills in managing a virtual machine environment PROFESSIONAL EXPERIENCE

Kalleo Technologies, Paducah, Kentucky

Aug 2021 - April 2022

Help Desk Technician I (Remote)

Handled majority of technician level I responsibilities, alone, while maintaining consistent monitoring of up to 30-50 critical hosts/services a day. First line of support in a multi-client environment, handling phone calls for 20 clients daily, troubleshooting for 20 of those clients consistently, and escalating if necessary. Performed Active directory account management for password resets, off-shore vessel support (phone triage), and ensured patch integrity for 30 devices weekly using Automate Control.

Skills Utilized: O365 license management, Printer reconfiguration/driver installations, patch management in N-Able, enabling Outlook access using regedit Amazon Warehouse, Upper Marlboro, Maryland

June 2021 - Aug 2021

Tier 1- Associate

Exercised Tier 1 responsibilities in a high-paced work environment. Maintained a stow rate consistency of 320 packages (jiffies & boxes) per hour. Exhibited great listening skills, exemplary work and team-player, eventually instructing associates into delegated positions/roles

Skills Utilized: Ability to lift up to 50 lbs, troubleshooting device issues for associates, driver assistant (DA assist)

Starbucks Corporation Washington D.C. (3-years)/maryland (1-year) Oct 2017 - Jan 2021

Barista Trainer

Experience in a high-paced work environment, optimized the workflow based on workload. Created a positive work environment for partners and a consumer friendly environment for customers. Worked with 50 customers daily, delegating tasks appropriately to partners and foresaw standard operating procedures that were followed by newer employees. Skills Utilized: Exemplary customer service skills handling phone conversations (assuring customer satisfaction), crafting of all drinks as necessary, and serving samples to customers

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