KEITH CRAVEN

**** ******** ****, ****** ******, NC 27592 • Home: 919-***-**** • Cell: 919-***-**** adruav@r.postjobfree.com

Professional Summary

Motivated Product Support Rep with 28 years of heavy construction equipment parts experience.

Driven to build sales and long term relationships with customers.

Skills

Trusted key holder Self-motivated

Exceptional communication skills People-oriented

Quick Learner Dedicated team player

Strong Client Relations 2008 Linder PSR of the Year Award

Multi-line phone operation proficiency

Work History

PRE-OWNED AUTOMOBILE SALESMAN 11/2016 -Present

HANNA IMPORTS – Raleigh/Apex, NC

Primary responsibility is selling

Greet customers

Communicate to assist in meeting their needs for right type of vehicle

Research to locate vehicle customer is seeking

Show vehicle/Test Drive

Coordinates financing of the vehicle through the finance department

Coordinate repairs/servicing/cleaning of car before purchase

Follow up with customer after purchase to assure customer is satisfied

PARTS SPECIALIST 01/2015 – 04/2016

COMPANY WRENCH – Smithfield, NC

Answered calls addressing customer’s inquiries, providing information and processing orders

Read catalogs and computer display in order to determine replacement parts stock numbers and prices

Received and filled customer’s orders for parts

Received payment through credit card or cash/Made bank deposits

Greeted customers entering office to ascertain what customer required

Communicated with vendors regarding back orders availability, future orders and special orders

Annual Inventory

Examined return parts for defects and exchanged defective parts or issued refund

Advised customers on substitutions or modifications or parts with identical not available

Mark and store parts in stock room according to prearranged system

Checked in UPS and shipped out UPS

Rental check in and out with pictures

New machine check in with pictures

Researched aftermarket parts for all make machines for the best price for customer

COMMERCIAL VEHICLE SALESMAN, 02/2014 to 10/2014

JOHN HIESTER AUTOMOTIVE COMPANY – Lillington, NC

Sales calls to commercial accounts for Eastern North Carolina.

Assisted customers in show room and sales lot.

Answered calls addressing customers inquiries and providing new product information.

UTILITY TECHNICIAN, 09/2012 to 02/2014

NC DEPT. OF AGRICULTURE/STATE FAIRGROUNDS – Raleigh, NC

Maintained fire alarm sensors

Inspected fire extinguishers

Maintained emergency lighting

Supervised community service workers

Maintained heating and air conditioning units

Set up show areas for events Built props for special events

PRODUCT SUPPORT REPRESENTATIVE, 03/2004 to 02/2012

LINDER INDUSTRIAL MACHINERY – Raleigh, NC

Called on existing and prospective customers, establishing and maintaining longer relationships while efficiently and profitably selling the full line of part and services.

Liaison between customer and management part and service departments.

Assisted credit/finance department in setting up new accounts and collection of past due accounts.

Prepared and submitted accurate service and parts quote in a timely manner.

Delivered emergency orders direct to customer. On call 24/7 for emergency after hour service.

PARTS COUNTER CUSTOMER SERVICE REP, 05/2002 to 02/2004

LINDER INDUSTRIAL MACHINERY – Raleigh, NC

Answered calls addressing customer’s inquiries, providing product information and processing orders.

Read catalogs, microfiche viewers, or computer display in order to determine replacement part stock number and prices.

Received and filled telephone orders for parts.

Received payment or obtained credit authorization.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Annual Inventory and cycle count.

Examined returned parts for defects and exchanged defective parts or refund of money.

Advised customer on substitution or modification of parts when identical replacements not available.

Mark and store parts in stockrooms according to prearranged systems.

COUNTER PARTS CUSTOMER SERVICE REP, 07/2000 to 04/2002

INTERSATE EQUIPMENT COMPANY – Cary, NC

SAME AS COUNTER PARTS REP FOR LINDER INDUSTRIAL ABOVE

COUNTER PARTS CUSTOMER SERVICE REP, 05/1997 to 07/2000

L B SMITH COMPANY – CLAYTON, NC

SAME AS PREVIOUS COUNTER PARTS CUSTOMER SERVICE REP

COUNTER PARTS SALES SERVICE REP, 04/1995 to 06/1997

TRIANGLE FREIGHTLINER – Raleigh, NC

SAME AS ABOVE COUNTER PARTS SALES SERVICE REP

COUNTER PARTS SALES SERVICE REP, 1987 to 1995

L B SMITH – Raleigh, NC

SAME AS ABOVE PARTS COUNTER SALES REP

Education

High School Diploma: 1978

EAST DETROIT HIGH - EAST DETROIT, MI

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