DEBORH CRIM

Office System Technologist

Transcriptionist

Customer Relations

Data Entry

CONTACT

PHONE:

803-***-****

*** ******** ******

PO Box 465

North, SC 29112

EMAIL:

adruan@r.postjobfree.com

CAREER OBJECTIVE

Focused profession with 11+ yeas of experience in Office System Technology/Clerical/Financial and customer support. Have proven knowledge of data entry and confidential correspondences. Aimed to leverage my skills to successfully fill the Data Entry, Transcriptionist, and Customer Support Base.

EDUCATION

CAPELLA UNIVERSITY

2010 - 2017

Bachelor of Science in General Psychology and Master of Science in Applied Psychology and Applied Behavior Analysis. Maintained a GPA of 3.9899

ORANGEBURG CALHOUN TECHNICAL COLLEGE

2000 - 2002

Associated Degree in Office System Technology and Certification in Medical Transcription and Office Management. Maintained a GPA of 3.978

WORK EXPERIENCE

LiveOps, NexRep-Customer Support Agent

2021–current

•Greeted customers by name and displayed a respectful attitude, helping develop rapport with customer base and build lasting relationships.

•Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

•Responded to telephone inquiries and complaints following standard operating procedures.

•Utilized automated systems to log and retrieve call information.

•Provided account information to customers and explained bill service policies and customer rights.

•Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•Remained open to feedback from supervisor and peers to build and improve skills set.

World Finance-Manager

2007-2008

•Evaluated systems and procedures, identifying and implementing improvements.

•Communicated plans and actions to meet departmental goals.

•Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

•Coached and motivated team, driving sales and delivering exceptional customer service.

•Offered constructive feedback to team members, boosting overall job performance.

•Collaborated with staff to develop and carry out processes, resulting in improved performance.

•Counseled and disciplined employees, driving performance improvement.

•Reduced workplace safety or health hazards by enforcing work practices and procedures.

World Finance-Assistant Manager

2004–2007

•Communicated with clients to address questions, concerns and needs and provide quality customer service.

•Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

•Assisted with new employee training and conducted performance reviews to track overall progress.

•Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

•Resolved customer complaints and handled refunds and returns to promote satisfaction.

•Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

US Army-NBC and Patriot Missile Specialist

1993–1999

•Tested and repaired electronic equipment to keep assets fully operational.

•Mapped out defense positions and fire team locations.

•Installed firing systems and executed target demolitions.

•Inspected military tools and equipment and scheduled needed repairs to protect soldier safety.

•Monitored ground and flight operations and conducted routine demonstrations.

•Analyzed terrains, weather and routes to determine troop movements and develop successful battle strategies.

•Operated heavy machinery, power tools and firearms to achieve combat objectives.

•Communicated work assignments and distributed written assessments to workers regarding performance.

•Used electronic systems to receive military intelligence and combat directions.

SKILLS

•Communication

•Interpersonal

•Customer Service

•Management

Contact this candidate