Along with my * years as a Scheduling Coordinator, 3 years as an Office/Scheduling Coordinator, 2 years as a Deck Supervisor/Instructor, 2 years as a Provider Response Unit Coordinator, 1 year as an Operator for a very busy Answering Service, 1 year as the Store Manager for the highest grossing retail/pet store within the brand’s chain I am an experienced coach/teacher, new employee trainer, sales representative, technical support specialist, veterinary technician assistant, seasoned food service chew member. I have been well-versed in any other skills as well such as payroll processing, collections, employee file maintenance, working knowledge of HIPPA and OSHA compliance, conflict resolution, excellent verbal and written communication including proper telephone and email etiquette, expertise with all of the basic fundamentals of a functioning office environment. I am highly proficient in Microsoft Office and Google Suite. Lifeguard, CPR and AED certified.

Employment

Deck Supervisor/Swim Instructor/Lifeguard/Customer Service Representative

Goldfish Swim School - Franklin, TN

February 2020 to April 2022

Supervised up to 12 classes every hour period as well as ensured Pool Deck staff maintained appropriate class control, pace and curriculum, evaluated and assigned students in appropriate levels of learning, generated daily roll sheets, maintained equipment in accordance with the federal, state and local regulations, recorded/tracked equipment performance, Set up/clean-up for lesson, lead pre/post-shift meetings with deck staff, performed scheduling and attendance tasks including last minute accommodations as necessary, instructed children ages 4 months to 12 years in swim lessons and water safety, communicated with parents regarding students’ progression, Shallow Water Lifeguard, CPR, AED and Basic First Aid certification

Technical Support Advisor

IBEX Global - Spring Hill, TN

August 2019 to October 2019

Supported customers’ technical support needs, answered in-coming calls from company’s automated telephone system, ability to meet daily/monthly metrics requirements, accessed multiple databases and other resources to resolve customers’ issues, documented all transactions in customer account for access in the future, created work orders, escalated cases when necessary to the appropriate department

Crew Member

Arby's - Lewisburg, TN

December 2018 to April 2019

Provided exceptional customer service to guests, demonstrated ability to perform all duties required for front-end customer point of services, dining room, drive-thru, expedited customers’ order from point of order to fulfillment, food service preparation, back line, fry station, drink, and ice cream stations

Crew Member

Burger King - Lewisburg, TN

October 2018 to December 2018

Ensured exceptional customer service, food preparation based on customers’ requests, primarily worked as back line and fry cook, assisted in drive thru as needed, stocking and cleaning

Sales Associate

Rock Market – Lewisburg, TN

August 2017 to October 2018

Delivered exceptional customer service, cash handling, sales, food prep, inventory receiving/stocking and cleaning

Crew Member

McDonald's - Murfreesboro, TN

January 2012 to March 2013

Delivered exceptional customer service, cash handling, documented customer requests, maintained cleanliness for entire front of restaurant, efficiently and effectively ran drive thru, stocking and cleaning

Veterinary Assistant

Banfield Pet Hospital - Franklin, TN

May 2008 to December 2008

Assisted Veterinarian and tech when needed: dental cleanings, x-rays, labs, surgeries, documented services provided and treatment plans, answered phones, scheduled appointments, processed payments, assisted clients with product selections and medication instructions, pet/kennel care

PRU Coordinator

MedSolutions Inc. - Franklin, TN

October 2004 to December 2006

Informed Doctors, Nurses and patients of procedure request denials and follow up requirements as well as right to appeal and what that appeal process consisted of scheduled Appeal Peer-to-Peer meetings between reviewing doctor and requesting doctor, incoming/outgoing Call Center que where I consistently exceeded the required 80+ call per day quota, trained new employees

Scheduling Coordinator

ProCare One Nursing, LLC - Bloomfield, Mi

September 2001 to August 2004

Successfully scheduled “Auxiliary Need” requests from hospitals using a 300+ pool of Registered Nurses and Licensed Nurse Practitioners, maintained employee files, schedules and sensitive correspondence in accordance with all HHIPA regulations, answered telephones, on-call hours, overnight shifts, orientated new hires on company policies and procedures

Education

Associate of Applied Science – Limited Scope X-Ray Technology

High Tech Institute of Technology – Nashville, TN

August 2007 – December 2008

*Completed all course requirements with the exception of one physics class and the 40-hour externship

**College closed permanently but failed to send transcripts to the Department of Education.

General Studies – Class of 1996

Franklin High School – Franklin, TN

August 1992 – May 1996

*Received High School Diploma

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