Mona Cooper

**** ******* **** ** #*** Washington, DC 20020 · adru7y@r.postjobfree.com· 202-***-****

Summary Of Qualifications

Works well individually or part of a team.

Proven ability to work collaboratively with diverse groups and establish ongoing relationships.

Proficient with Microsoft Word, Excel and PowerPoint.

Dependable and performs tasks in timely fashion.

Professional Experience

Pilgrim Child Development Center Washington, DC October 2021 – March 2022

Teacher’s Assistant

Assisted with lesson planning, creating and implementing a dynamic daily program for children in conjunction with the Lead Teacher.

Conducted cleaning duties such as gathering trash, sweeping, mopping, and vacuuming floors, sanitizing toys and tabletops, and other general duties to maintain a virus-free environment.

Helped develop teaching goals for the center and its teachers.

Built good and open communication with children, families, and staff.

Observed and recorded children's growth, development, and behavior using portfolios.

Supervised students during outdoor activities, lunchtime, and field trips.

CVS Pharmacy Washington, DC October 2019 – March 2020

Cashier

Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.

Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.

Supported opening and closing store activities, when needed.

Accurately performed cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures.

Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.

Providence Hospital Center Washington, DC May 2017 – June 2018

Catering Associate

Assured the delivery of hot, aesthetically pleasing and nutritionally correct meals to patients.

Placed accurate and correct portions of food, beverages, and service ware on customer and patient's trays as dictated by menu, portion standard and diet order.

Used safe food handling techniques in the preparation, service and transport of service ware, and in the delivery of foods and beverages.

Loaded dirty dishes into machine and unloaded clean dishes and equipment into specified dispensers and stored in proper location.

Maintained a clean, organized and sanitary work area and equipment according to ServSafe and other regulatory agency standards of practice.

Hyatt Place Hotel Washington, DC May 2016 – March 2017

Food and Breakfast Attendant

Greeted customers upon entering the establishment.

Prepped breakfast buffet prior to establishment opening.

Received orders from customers.

Disassembled and cleaned breakfast buffet prior to closing.

Cleared tables and thoroughly cleaned area after business closed.

Giant Food Stores Hyattsville, MD June 2014 – August 2014

Cashier

Smiled and greeted customers in a friendly manner, whether the encounter took place in the employee’s designated department or elsewhere in the store.

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Processed merchandise returns and exchange.

Stocked, faced and rotated merchandise, cleaned shelves, understood shelf tags, knew the location of merchandise in the store and in the back room, and if available, took customers to an item.

Shoppers Food Warehouse Forestville, MD July 2012 - November 2012

Cashier

Provided prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Operated cash register accurately and scanned all products.

Answered customer questions and concerns and followed-up with appropriate personnel.

Kept register area clean and adhered to “5S” standards, ensured adequate supplies were ready and available, and helped maintain store appearance.

Education

Green Cleaning Janitorial Certification Langston Dwellings, DC June 2014

Spingarn Senior High School Washington, DC June 2012

Professional References

Name Title Organization Contact Information

Montaya Bruce Hostess Thunder Burger and Bar 202-***-****

Trimeka Vela Mail Carrier US Postal Services 202-***-****

Cynthia Fisher Program Aide Washington Center for Aging 202-***-****

Paul Thomas Trainer Performance Enhancement Training 202. 834.5213

Cheyanne Franklin Cashier Walgreens 301-***-****

Latonia Rich Entrepreneur Self-Employed 301-***-****

Briana Jackson Security Officer N/A 240-***-****

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