Customer Service Assistant Manager

KS

KATELYN SCHRADER

**********@*****.*** 716-***-**** Silver Creek, NY 14136

I am very goal oriented and enjoy successful work days. Merchandising and displays

Order preparation and processing

Plant care and handling

Artistic floral design

Consultative sales techniques

Customer service-oriented

Customer orders

Flower storage

Artistic flower arranging

Vendor relationships

Client consultations

Coordination

Microsoft Office

Teambuilding

Project planning

PPE use

M&R greenhouse farm and florist llc

Dunkirk, NY

Florist

10/2016 - 04/2018

Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Processed new flower and greenery shipments by stripping leaves below waterline, cuĴing new flowers, mixing flower food solutions and filling floral containers with food solutions.

Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed. Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.

Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Cut, arranged and produced flower bouquets and poĴed perennial plants according to customer specifications.

Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements. Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals. Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Walkers wine juice Forestville, Ny

Sales Room Associate

Maintained current store, product and promotional knowledge to drive consistent sales.

Summary

Skills

Experience

06/2009 - 09/2015 Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Adhered to all company initiatives and achieved established goals for each.

Engaged shoppers, providing assistance and information on merchandise and product features.

Assisted in ringing up sales at registers and bagging merchandise. Built customer loyalty by engaging with and identifying product needs of customers.

Followed all company policies, rules and procedures to promote company goals and maintain safety.

Help customers load purchased equipment when necessary. Forestville Central High School Forestville, NY

High School Diploma

06/2009

Education and Training

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