Contact Representative Customer Service
Resume:
Darrwin Anthony Ben
North Little Rock, AR 72117
**********@*****.***
Objective
Experienced professional with versatile skills and the ability to multi-task and provide effective results without compromising quality. Seeking a position to provide Veterans recovering from substance abuse, mental health, and homelessness. Utilizing my personal experiences and achievements to serve individuals of diverse backgrounds
Education
Kingdom University
State of Colorado Minister Licensure July 2016
San Diego City College
Bachelor of Behavior Science, minor in social work October 2010
Public Health and Human Service Certificate
Associate of Christian Alcohol and Drug Counselors Institute : Technical or Occupational Certificate June 2009
CDAACII Certification Christian Alcohol and Drug Counselor State of California
Capital City Junior College
Associate’s Degree May 1988
Business Administration
Work & Related Experience
Department of Veterans Affairs, Colorado Springs, Colorado Present- May 2018 Vocational Rehabilitation Specialist
Proficient CPRS and VISTA operating systems
Analyzed mental and physical disabilities to determine and address barriers to successful employment Documented services via electronic medical records and prepared written summaries for each Provide follow-up counseling to assure adjustments on the job to maintain job retention Developed working relationships with the employment community to enhance development Informing potential employers of possible job modifications or adaptations to suit veterans needs To accomplish successful working relationship for both parties. Denver Rescue Mission, Denver, Colorado October 2014
–Mar2016
Administrative Assistance/ Program candidate
• Provide astute guidance and administrative assistance to 25 homeless men, women and children daily by using skilled critical thinking to address unique individual needs demonstrating effective time management and communications skills
• Serve as the initial contact person, for inquiries on an extensive range of general and specific information pertaining to The Denver Rescue Mission New Life Program. Advising potential clients and their dependents of their eligibility or ineligibility of those services
• Advanced knowledge with Microsoft Office, data entry systems and community resources
• Conducts telephone interviews and creates responses to inquiries with a strong emphasis in customer service and positive communication
Department of Veterans Affairs, Denver, Colorado March 2016- May 2018 Contact Representative (CSC)
• Develop, examine, adjust, reconsider and recommend settlement of claims. Receive and process request for authorization of healthcare services, supplies and benefits.
• Furnish information concerning rights and benefits with regard to assigned health benefit programs administered by Purchased Care at the Health Administration Center
• Assist in the preparation and development of claims and give advice and assistance in obtaining evidence and supporting documents that may be necessary
• Explain payment methodologies used in adjudicating medical claims and resolve questions about allowable amounts and cost shares
Department of Veterans Affairs, Denver, Colorado November 2015- March 2016 Program Support Clerk
• Proficient with Optical Character Recognition (OCR) verification and scanning
• Enter policy updates, address changes and all pertinent information for veterans and dependents
• Prescreened incoming / outgoing mail and correspondence for specific programs
• Scanned prescreened documents to prepare for specific programs for further processing Department of Veterans Affairs, San Diego, California March 2010 – September 2014 Vocational Rehabilitation Specialist
• Proficient with CPRS AND VISTA operating systems
• Analyzed mental and physical disabilities to determine and address barriers to successful employment
• Documented services via electronic medical records and prepared written summaries for each
client. Provide follow–up counseling to assure adjustments on the job to maintain job retention
• Developed working relationships with the employment community to enhance development. Informing potential employers of possible job modifications or adaptations to suit veterans needs to accomplish successful working relationship for both parties Training Center Recovery Program, Spring Valley, California February 2007-Feburary 2010 Apprentice Substance Abuse Counselor
• Worked with lead counselors facilitating group sessions for people suffering from substance abuse and homelessness
• Interviewed clients, reviewed records and engaged with other professionals to evaluate condition
of a client
• Formulated program for treatment of rehabilitation of clients to assist in overcoming alcohol and drug dependency provided individual and group therapy.
• Referred clients to other supportive services as needed, such as medical evaluation, social services, employment services. Monitored progress to evaluate success of therapy and adapted treatment as needed.
Blue Cross and Blue Shield Medicare A, Little Rock, Arkansas June 2002- February 2007 Customer Service Representative
• Handled high volume calls while resolving customer inquiries.
• Solved complex issues related to health care coverage, life insurance and disability regulations.
• Utilized active listening, probing and researching skills to evaluate customer needs.
• Informed diverse clients of their medical benefits United States Navy, Naval Base San Diego, California May 1988-June 2002 Personnelman First Class Petty Officer
• Meticulously processed over 3,500 personnel evaluations, officer fitness reports and award recommendations
• Provided exceptional customer service to over 5,000 active military and reserve personnel
• Served as personnel officer and career counselor in various naval commands
• Maintained departmental and customer relations utilizing excellent oral and written skills
• Responsible for all accounting, correspondence and personnel training References available upon request
Contact this candidate