Administrative Assistant Customer Service
Resume:
RAQUEL M. SILVA
**********@*****.***
DENTAL LABORATORY OFFICE MANAGER
La Luz Dental Laboratory
December 2016- Current
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Provides administrative support such as coordinating shipping/ pick up/ delivery dates of dental prosthetic cases and serving as liaison to technicians and dental clinicians.
Promptly answers the telephone, directs all calls appropriately with clear concise communication.
Compose monthly billing statements to customers.
Posts all charges, collects payments, and provide payment record.
Accounts Payable and Receivable
Accurately reconciles credit card statements, bank accounts.
Resolves collections, posts debits and credits to account ledgers.
Calculates and manages payroll for employees.
Set operational strategy in support of the Company’s overall business strategy.
Ensure productivity and quality goals are met by monitoring production, problem-solving production issues, and motivating employees.
Effectively manage lab Profit and Loss Statement (P&L), including labor, materials, equipment, etc.
Analyzes and documents business processes and problems; develops solutions to enhance efficiencies.
Arrange assistance and training to technicians that require further educational instruction.
Maintain safety standards and defined by OSHA.
Preserve building create work orders when needed. maintenance.
Conducts employee performance reviews.
Address all employee relations matters in a timely manner in coordination with Human Resources.
Attend, host, and coordinate convention functions for business outreach, promotional as well as educational opportunities.
Facilities and hosts monthly business management meetings
Arrange and facilitate travel and accommodation plans for team members.
Manage operational and fiscal activities to meet staffing levels, budgets, and financial goals.
CLAIMS REPERSENTATIVE
Conquistador Dental: July 2014- December 2016
Operate a multiline telephone system while practicing proper telephone etiquette.
Scheduling appointments: Management of Doctor and Hygiene schedules
Collecting and posting payments to patient accounts/ledgers; cash credit and electronic fund transfer payments.
Filing claims for rendered services, in conjunction with pre-authorizations, attaching proper documentation to claims (x rays, narratives and other forms of PHI).
Coordinate with Customer Service Representatives to verify benefits and Estimation of Benefits Discoveries (EOBS).
Update reimbursement fee schedules annually in office management software
Patient chart management; radiograph, debits credits, patient chart notes, appointments, correspondence
Returning messages and resolving questions and requests; by phone, email, and written communication Problem solving experience claim investigation, and deescalate irate/ high temper situations.
End of day processing and reports- maintain knowledge of financial gain and loss as well as pending payments, Aging Statements.
Practice good, consistent, confidential record keeping
Process insurance verification utilizing the on-line system and update the patient account.
Obtain, verify and updates patient information including demographics, insurance, HIPAA forms and financial waivers
Schedule and enter orders for diagnostic tests, and procedures, following all appropriate workflows
Compute, figure, address, and postmark monthly patient statements.
Approve and omit vendor and operation payments.
PROGRAM ADMINISTRATIVE ASSISTANT
Community Education Centers, Los Lunas Nm: August 2010- May 2013
Attend morning meeting, take minutes, and communicate relevant scheduling and program information to staff.
Create consumer medical chart
Maintain and update program logs, monthly and weekly organizational boards
Update team scheduling calendar to support the Director
Maintain and update program materials, forms, and office supplies orders.
Maintain petty cash and business accounts.
Responsible for all telephone inquiries relating to the program and triaging messages between program and clinicians.
Provide receptionist duties when needed
Liaison to staff completing field visits in accordance with program safety plans
Conduct health insurance eligibility checks
Conduct electronic charting audits to ensure all documents are completed and available for team to complete monthly Medicaid billing
Process check requests for the program
Process new Hire paperwork, background checks, Everify and application reference checks.
Facilitate new hire training and orientation.
Calculate and process payroll.
RESIDENT CASE MANAGER
Community Education Centers: Albuquerque Nm
Act as a liaison with clients by providing a continuity of services as they move through services from homeless to permanent housing.
Implement a service coordination
Pre-screening of potential clients,
Primary intake and assessment,
Case plan development
Referral to internal and external sources.
Meet with clients weekly to monitor and revise case management plan.
Facilitate life skill exercises and peer support activities
Including the areas of independent living skills, nutrition, and budgeting employment search.
Coordinate and schedule presenters and group leaders.
Encourage and promote an environment that is strength based to assist clients in meeting their individual goals.
Act as a mediator between program participants, Probation Officers and Family when necessary.
SENIOR AFFAIRS PROGRAM ASSISTANT II
City of Albuquerque: October 2007- August 2010
Assist in implementing various senior activities within senior programs; assist in the recruitment and placement of program volunteers.
Provide assistance and information for senior citizens regarding programs, resources and health benefits available; answer questions seniors may have regarding programs.
Perform receptionist duties; answer telephones, relay messages and provide information regarding senior programs.
Provide cash handling services; operate cash register and collect money for senior activities and trips.
Perform record keeping duties; input data into computer, maintain membership and participant records and files, operate photo copier and fax machine.
Assist with planning and coordinating senior trips; take reservations and accompany participants on trips.
EDUCATION
GRADUATED INFINITY HIGH SCHOOL BELEN NM 2006- General Education
UNM VALENCIA CAMPUS- General Studies/ Electives
PIMA MEDICAL INSTITUE- Medical Administrative Assistant (Certificate gained 2016)
AREAS OF STUDY
Introduction to the Health Care System
Health Care Management
Medical Law and Ethics
Human Resources Management
Introduction to the Health Care System
Health Care Management
Medical Law and Ethics
Human Resources Management
Medical Coding and Billing
SKILLS
Experience with Microsoft Office products
Knowledge and understanding of CPT and ICD-10 codes
Strong typing and 10-Key skills,
Strong communication skills
Problem Solving
Time Management
Critical Thinking
1.Business Etiquette
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